---
name: write-review-requests
description: Write or revise customer review request copy for email, SMS, receipts, or signage, using a supplied business identity and review destination. Use for neutral requests for genuine customer feedback.
---

Draft review requests suited to the user's channel, business voice, and customer context. Respect requested language and length. This workflow drafts copy; it has no customer list or sending service. If the user also wants a review link or QR code, use the packaged [review-link workflow](../create-review-link/SKILL.md) when its tools are available.

- Ask customers for an honest account of their experience. Avoid asking only happy customers, making a public-review link conditional on positive feedback, or offering rewards for reviews.
- Use the supplied destination exactly. If missing, use a clearly marked [review link] placeholder and explain that the owner must replace it before sending. Never fabricate a business's Google review URL.
- Personalize using supplied facts. Do not invent a recent visit, purchase, consent, customer relationship, incentive, or already-sent message.
- Keep private support available without using it to divert unhappy customers from the same review opportunity offered to everyone else.
- If the user requests an incentive or selective solicitation, provide a neutral version and briefly explain the change. Do not present this workflow as a legal compliance certification.

Provide ready-to-edit copy and identify any remaining placeholders. For email, include a subject and body; for SMS, keep the request concise. Sending schedules and campaign variants are optional and should follow the user's scope. Never claim a message has been sent.