GOOGLE REVIEW STAFF MEETING — 15 MINUTES
Reply Champion | Suggested agenda, not a measured performance benchmark
Source: https://www.replychampion.com/blog/google-reviews-staff-meeting

Location: ____________________  Meeting date: ____________________
Facilitator: _________________  Review window: ___________________

PREPARE BEFOREHAND
Read the full reviews. Choose one useful praise example, one service question,
and one contrasting example if available. Keep private references to originals.
Remove names and details the team does not need. Route urgent concerns privately.

0–2 MINUTES — LAST ACTION
What did we test? What happened? What remains unknown?
_________________________________________________________________

2–5 MINUTES — KEEP DOING
What specific behavior did a customer appreciate?
_________________________________________________________________

5–9 MINUTES — CHECK ONE CONCERN
What did the customer report? What is verified? What should we check?
_________________________________________________________________

9–12 MINUTES — PRACTICE
Role-play the next customer interaction. Can the listener explain what happens
next, who owns it, and when they will hear again?
_________________________________________________________________

12–15 MINUTES — AGREE ON ONE TEST
Change to try: ___________________________________________________
Responsible person: ______________________________________________
Which jobs/interactions will we check? ___________________________
Evidence we will record: _________________________________________
Check date: ______________________________________________________
If the sample is too small, when will we check again? ______________

NEXT MEETING
What was completed? Report the count and what was checked.
What did not work? Keep a customer resolution separate from a process change.
Do not infer rating or revenue improvements from a small operational check.

GROUND RULES
Discuss processes; investigate individual allegations privately.
No review quotas, prescribed staff mentions, or rewards for Google reviews.
A customer does not owe an updated review in exchange for resolving an issue.