REPLY CHAMPION: MULTI-LOCATION REVIEW WORKFLOW
Editable template | 26 September 2026

Copy into a team document or edit this file. Duplicate the blocks for each
location and open item. Bracketed text is a placeholder, not sample data.
This is an operating checklist, not a Google import file or an automated sync.

LOCATION INVENTORY: ONE BLOCK PER LOCATION
Location name: [public business name and branch]
Google Business Profile URL: [verified public listing URL]
Direct Google review link: [verified link for this branch]
Location owner: [responsible team member or role]
Escalation contact: [approved internal contact or role]
Review request source: [booking / invoice / receipt / neutral follow-up]
Links checked by: [name or role]
Links checked on: [YYYY-MM-DD]

Before sending: open both links and confirm the business and branch.
Invite honest feedback from real customers; do not select by satisfaction.

WEEKLY HANDOFF: ONE BLOCK PER OPEN ITEM
Review period: [start date] to [end date]
Location: [branch from the inventory]
Review reference: [public review URL or approved internal reference]
Status: [needs facts / awaiting approval / ready / posting issue / resolved]
Issue summary: [short non-sensitive summary]
Responsible owner: [team member or role]
Next action: [specific check, approval or follow-up]
Due: [YYYY-MM-DD, local time and time zone]
Escalation required: [yes/no; responsible role]
Outcome / checked on: [action completed, by whom and when]

Do not copy private medical, legal, account or payment details here.
Use your approved internal system for sensitive case information.
Do not mark an item resolved just because a draft exists; check the outcome.

WEEKLY CLOSE
[ ] Correct profile and review link for every active location
[ ] Every unresolved item has an owner, next action and due time
[ ] Sensitive replies reviewed by an appropriate person
[ ] Publishing failures and overdue items handed over
[ ] Recurring service issues passed to someone who can fix them

Need reviews, drafts, approvals and posting in one connected workflow?
https://www.replychampion.com/google-review-management/multi-location
Guide: https://www.replychampion.com/blog/how-to-manage-google-reviews-across-multiple-locations