Terms of Service

1. Acceptance of Terms

These Terms of Service are a legal agreement between you and Raz Labs LLC, a Montana limited liability company doing business as Reply Champion ("Reply Champion," "we," "our," or "us"). By accessing or using the Reply Champion software service ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Reply Champion is a software service that helps businesses manage and respond to Google reviews using AI-powered automation. The Service connects to your Google Business Profile to fetch reviews and post responses on your behalf.

3. Account Requirements

• You must have a valid Google account to use the Service
• You must have ownership or management access to the Google Business Profile(s) you connect
• You are responsible for maintaining the security of your account
• You must provide accurate information when creating your account

4. Acceptable Use

You agree not to:

• Use the Service to post fake, misleading, or inappropriate responses
• Violate Google's terms of service or review policies
• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to the Service or its systems
• Share your account credentials with others
• Use the Service to harass, abuse, or harm others

5. Email Campaign Usage

Reply Champion offers email campaign features to help you request reviews from real customers. By using these features, you agree to the following:

• Recipients must be real customers with whom you have an existing business relationship
• Purchased, scraped, or rented email lists are prohibited
• You are responsible for the quality and accuracy of your email lists
• Campaigns that exceed a 5% bounce rate may be automatically paused
• Repeated deliverability problems (multiple paused campaigns or an overall bounce rate above 8%) will result in account-level campaign suspension
• Spam complaints are treated as unsubscribes and may contribute to suspension
• Reinstatement after suspension requires contacting support
• We reserve the right to suspend campaign sending at any time to protect deliverability for all users

5a. Text Review Requests

• You must be authorized to register the sending business and provide accurate business and contact information.
• Text only real customers who have given documented permission for review-request texts. Keep evidence of that permission, confirm recipient time zones and honor opt-outs. Purchased, scraped or rented contact lists are prohibited.
• The registration fee shown before payment covers provider submission fees and does not guarantee carrier approval. A replacement registration after rejection or release can require another fee, which you must review and confirm before payment.
• SMS allowances are billed separately from registration. One credit covers one billable message segment; a longer or Unicode message may use multiple credits. Credits reset each UTC calendar month, do not roll over and have no automatic overages.
• Activate an approved registration within 30 days to retain it. Removing the SMS add-on stops sending immediately without a prorated refund. Your number is released after the paid period; reactivation after release requires a new registration.

6. Subscription and Payment

7. AI-Generated Content

The Service uses artificial intelligence to generate review responses. You acknowledge that:

• AI-generated responses should be reviewed before posting when appropriate
• You are responsible for all content posted through your account
• AI responses may not always be perfect and may require editing
• We are not liable for any consequences of AI-generated content

8. Google API Usage

The Service uses Google's APIs to access your Business Profile. By using the Service, you:

• Grant us permission to access your Google Business Profile data
• Agree to comply with Google's terms of service
• Understand that Google may change or restrict API access at any time
• Can revoke access at any time through your Google account settings

9. Intellectual Property

The Service, including its design, features, and content, is owned by Raz Labs LLC and provided under the Reply Champion brand. It is protected by intellectual property laws. You retain ownership of your business data and review responses.

10. Limitation of Liability

To the maximum extent permitted by law, Raz Labs LLC d/b/a Reply Champion shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

12. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms or for any other reason. You may terminate your account at any time by canceling your subscription and contacting support.

13. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by email or through the Service. Continued use after changes constitutes acceptance of the new terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Montana, without regard to its conflict of law principles.

15. Contact Us

If you have questions about these Terms, please contact Raz Labs LLC d/b/a Reply Champion at: Hello@ReplyChampion.com