Auto Dealership Review Response Examples & Templates

Thank you for your feedback, [Customer Name]. We sincerely apologize for the experience you described. Our sales team is trained to be helpful, not high-pressure, and we clearly fell short of that standard. We would like to discuss this with you directly. Please contact us at [email/phone] so we can address your concerns.

Hi [Customer Name], we're really sorry about your experience. Car shopping should be exciting, not stressful, and that's not the atmosphere we want at [Business Name]. We'd love the chance to make it right. Please give us a call at [phone] - we want to do better by you.

We're deeply sorry, [Customer Name]. We understand how overwhelming and uncomfortable a high-pressure sales experience can feel, especially when you just wanted to explore your options. That is not who we are. Please reach out at [email/phone] - your feedback is helping us change for the better.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the pricing discrepancy. Transparent pricing is a core value at [Business Name], and the experience you described does not reflect our standards. We would like to review the transaction with you. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the pricing confusion. Nobody should be surprised by the final number, and that's not how we want to do business at [Business Name]. We'd like to go over everything with you. Please call us at [phone] so we can make this right.

We completely understand your frustration, [Customer Name]. Finding unexpected charges on what should be a straightforward purchase feels dishonest, and we take that seriously. We want to review every line item with you. Please reach out at [email/phone] so we can address this personally.

Thank you for bringing this to our attention, [Customer Name]. We sincerely apologize for your service experience. Recommending unnecessary repairs is contrary to our values, and we take this allegation very seriously. We would like to review your service records. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry to hear this. Being told you need expensive repairs that aren't actually necessary is not okay, and that's not what [Business Name] stands for. We want to look into this right away. Please call us at [phone].

We're deeply sorry about your experience, [Customer Name]. Trusting a dealership with your car and then feeling taken advantage of is awful. We want to investigate this and make it right. Please contact us at [email/phone] - your trust matters to us.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the lack of communication. Failing to return your calls regarding important paperwork is unacceptable. We have addressed this internally and would like to resolve your issue immediately. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry you were left waiting. Not returning your calls is not okay, especially when it's about something as important as your title. We dropped the ball and want to fix this. Please call us at [phone] - we're on it.

We're truly sorry, [Customer Name]. We understand how frustrating it is to feel forgotten after you've already made a major purchase. You deserved much better follow-through. Please reach out at [email/phone] - resolving this is our priority.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the excessive wait time. A scheduled service appointment should not take an entire day, and we are reviewing our service scheduling process. Please contact us at [email/phone] so we can discuss this further.

Hi [Customer Name], we're really sorry about the wait. Nine hours for a brake job is way too long, and we completely understand your frustration. We're working on fixing our scheduling. Please call us at [phone] - we owe you a better experience.

We're deeply sorry, [Customer Name]. We know your time is valuable, and spending an entire day waiting for a routine service is unacceptable. We feel terrible about this and are making changes. Please reach out at [email/phone] so we can make it up to you.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the trade-in experience. Changing an agreed-upon value during negotiations is not consistent with our business practices. We would like to review the details of your transaction. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the trade-in situation. Having the value change mid-deal is not cool, and that's not how we want to do business at [Business Name]. We'd like to talk about this. Please call us at [phone].

We completely understand your frustration, [Customer Name]. Having your trade-in value reduced after you've already committed feels like a bait and switch, and we take that seriously. Please reach out at [email/phone] - we want to hear your full experience and make this right.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the way you were treated. Every customer deserves to be treated with respect, and the behavior you described is unacceptable. We are addressing this with our team. Please contact us at [email/phone] to discuss further.

Hi [Customer Name], we're really sorry about how you were treated. Nobody should feel dismissed or talked down to, especially when spending their hard-earned money. That's not us at [Business Name]. Please call us at [phone] - we want to make this right.

We're deeply sorry, [Customer Name]. Being made to feel stupid for asking questions is hurtful and wrong. You had every right to understand what you were signing, and our team should have been patient and helpful. Please reach out at [email/phone] - we owe you an apology.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the financing experience. A rate change after delivery is a serious matter, and we want to review the details of your transaction. Please contact us at [email/phone] so we can address this directly.

Hi [Customer Name], we're really sorry about the financing situation. Finding out your rate changed after you drove off the lot is incredibly stressful, and we understand why you're upset. Please call us at [phone] - we want to work through this with you.

We're deeply sorry about this, [Customer Name]. We can only imagine how trapped and frustrated you must feel having your rate changed after the fact. This is not the experience we want anyone to have. Please reach out at [email/phone] - we want to do everything we can to help.

Thank you for your feedback, [Customer Name]. We apologize for the sales experience. We are retraining our team to ensure a comfortable, no-pressure environment. We would like to discuss this further. Please contact us at [email/phone].

Hi [Customer Name], thanks for the honest feedback. We're sorry the experience felt pushy - we're working on being more relaxed and helpful. We'd love another chance. Give us a call at [phone].

We appreciate your feedback, [Customer Name]. We understand how uncomfortable high-pressure sales can feel when you're making such a big decision. We're making changes and would welcome the chance to earn your trust. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the pricing concerns. We are reviewing our fee disclosure process to ensure greater transparency. We would like to discuss this with you. Please contact us at [email/phone].

Hi [Customer Name], thanks for the feedback. We're sorry the pricing wasn't as clear as it should have been - we're working on making everything more upfront. Give us a call at [phone] and let's talk about it.

We appreciate your feedback, [Customer Name]. We understand how frustrating surprise fees can be when you're budgeting for a major purchase. We're improving our pricing transparency. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize that the service did not meet your expectations. We are reviewing our service protocols to ensure accurate recommendations. Please contact us at [email/phone].

Hi [Customer Name], we're sorry the service experience wasn't great. We want to make sure our recommendations are always honest and necessary. Please call us at [phone] so we can look into this.

We appreciate your feedback, [Customer Name]. We understand how frustrating it is to question whether service recommendations are legitimate. We're committed to earning your trust. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the communication gaps. We are improving our follow-up procedures to ensure every customer is kept informed. Please contact us at [email/phone] to discuss further.

Hi [Customer Name], sorry about the poor follow-up. You deserve better communication, and we're working on it. Reach out at [phone] if there's anything still unresolved.

We appreciate your feedback, [Customer Name]. Being left in the dark after a purchase is frustrating, and we're sorry. We're improving our communication process. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the extended wait time. We are reviewing our scheduling and service workflow to reduce delays. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the long wait. We know your time is valuable and we need to do better. We're working on faster turnaround times. Call us at [phone] if you want to discuss.

We appreciate your feedback, [Customer Name]. We know spending your whole day waiting isn't acceptable, and we're sorry. We're making changes to respect your time better. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the trade-in experience. We are reviewing our appraisal process to ensure consistency and fairness. Please contact us at [email/phone] to discuss further.

Hi [Customer Name], we're sorry about the trade-in frustration. We want our offers to be fair and transparent. Please call us at [phone] and let's talk about what happened.

We understand your frustration, [Customer Name]. Feeling undervalued on your trade-in is disheartening, and we're sorry. We're working on a more transparent appraisal process. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the staff interaction you described. We are addressing this directly with our team and reinforcing our customer service standards. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about how you were treated. That's not the experience we want anyone to have at [Business Name]. We're talking to our team. Please call us at [phone] if you'd like to discuss.

We appreciate your feedback, [Customer Name]. Being treated poorly during a major purchase is really disappointing. We're taking this seriously. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the financing issues. We are reviewing our finance procedures to ensure accuracy and clarity. Please contact us at [email/phone] to review your paperwork.

Hi [Customer Name], sorry about the paperwork troubles. We know financing can be confusing enough without errors making it worse. Please call us at [phone] and we'll sort this out.

We appreciate your feedback, [Customer Name]. Dealing with financing surprises is stressful, and we're sorry you went through that. We want to help resolve this. Please reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We are working to create a more relaxed sales environment where customers feel in control of their experience. We hope to earn your full confidence next time.

Hi [Customer Name], thanks for the honest review! Glad you found a car you liked. We hear you on the sales approach and are working on making it more laid-back. Hope to see you again!

Thanks for the feedback, [Customer Name]. We're glad some parts of your experience were positive. We understand buying a car should be enjoyable, not stressful, and we're making changes. We appreciate your honesty.

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We are working to improve our pricing transparency so every customer knows exactly what to expect. We hope to earn your full trust next time.

Hi [Customer Name], thanks for the honest review! Glad you liked the car. We hear you on the pricing and are working on making everything clearer from the start. Hope to see you for your next vehicle!

Thanks for your feedback, [Customer Name]. We're glad the vehicle itself met your expectations. We understand the frustration around pricing and are committed to being more transparent. Your honesty helps us improve.

Thank you for your review, [Customer Name]. We appreciate the feedback regarding our service department. We are committed to consistent quality and transparent recommendations. We look forward to providing a better experience next time.

Hi [Customer Name], thanks for the review! Sorry the service wasn't 100%. We're always working to improve. Next visit will be a five-star experience!

Thanks for your feedback, [Customer Name]. We're glad some things went well and take your service concerns to heart. We're committed to earning your full trust in our service department.

Thank you for your review, [Customer Name]. We appreciate the feedback regarding our communication. We are improving our follow-up processes to keep customers better informed. We hope to serve you better in the future.

Hi [Customer Name], thanks for the honest review! We hear you on the communication. We're working on keeping customers in the loop at every step. Glad the overall experience was decent!

Thanks for sharing, [Customer Name]. We understand how important clear communication is during a major purchase. We're working on better follow-through at every stage.

Thank you for your review, [Customer Name]. We appreciate the feedback regarding our wait times. We are working to streamline our processes and reduce delays. We hope to provide a more efficient experience next time.

Hi [Customer Name], thanks for the review! Sorry about the wait. We're working on getting customers in and out faster. Glad the work itself was solid!

Thanks for your feedback, [Customer Name]. We know waiting around is no fun, and we're working on being more efficient. We're glad the quality of work met your expectations.

Thank you for your review, [Customer Name]. We appreciate the balanced feedback on the trade-in process. We strive to offer fair market-based valuations and are working on greater transparency in our appraisals. We hope to earn a higher rating next time.

Hi [Customer Name], thanks for the honest review! We hear you on the trade-in value. We're working on being more transparent about how we come up with our numbers. Glad the rest of the deal went okay!

Thanks for your feedback, [Customer Name]. We understand how important fair trade-in value is to the overall deal. We're working on a more transparent appraisal process. We appreciate your honest review.

Thank you for your review, [Customer Name]. We appreciate the feedback regarding our team. We are reinforcing our customer service standards to ensure every interaction is respectful and helpful. We look forward to serving you better.

Hi [Customer Name], thanks for the honest review! Sorry if our team wasn't at their best. We're working on making sure everyone has a great experience. Hope we can do better next time!

Thanks for sharing, [Customer Name]. We understand that a friendly, honest team makes all the difference. We're taking your feedback to heart and working on improvement.

Thank you for your review, [Customer Name]. We appreciate the feedback on our financing process. We are working to make the paperwork and financing experience more streamlined and transparent. Please contact us at [email/phone] if you have any questions.

Hi [Customer Name], thanks for the review! We know the finance office can be tedious. We're working on making it faster and clearer. If there's anything still unresolved, give us a call at [phone]!

Thanks for your feedback, [Customer Name]. We understand that financing is one of the most stressful parts of buying a car. We're working on making it smoother and more transparent.

Thank you for the great review, [Customer Name]! We're glad you had a positive overall experience. We appreciate the feedback about our sales approach and are always working to make the process even more comfortable. We look forward to serving you again!

Thanks for the awesome review, [Customer Name]! Glad you love your new ride. We hear you on the sales approach and are working on keeping things low-key. See you for your first service!

Thank you for the kind review, [Customer Name]! We're thrilled you found the right vehicle. We appreciate the honest feedback about the sales process and are always working to make it a stress-free experience.

Thank you for the positive review, [Customer Name]! We're glad you're happy with your vehicle. We appreciate the pricing feedback and are always working to deliver the best value with full transparency. We look forward to serving you again!

Thanks for the great review, [Customer Name]! Glad you love the car. We hear you on the pricing and are always working to be upfront about every dollar. See you next time!

Thank you for the wonderful review, [Customer Name]! We're glad the overall experience was strong. We understand pricing clarity matters and are always striving to make it better.

Thank you for the positive review, [Customer Name]! We're glad the overall service experience was strong. We have noted your feedback and will continue striving for excellence in our service department. We look forward to your next visit!

Thanks for the great review, [Customer Name]! Almost a perfect score - we'll aim for five stars on your next service visit! Glad the work was solid.

Thank you for the wonderful review, [Customer Name]! We appreciate your honest feedback about the service. We're committed to delivering a flawless experience every time. Can't wait to see you again!

Thank you for the excellent review, [Customer Name]! We're glad the purchase went well. We appreciate the communication feedback and are working to keep customers better informed throughout every step of the process.

Thanks for the great review, [Customer Name]! We hear you on the communication - we'll make sure to keep you in the loop better next time. Glad you love the car!

Thank you, [Customer Name]! We're thrilled with the purchase experience and appreciate the feedback about keeping you more informed. We want the whole journey to feel great, not just the drive home.

Thank you for the positive review, [Customer Name]! We're glad the service work met your standards. We appreciate the feedback on wait times and are working to improve our efficiency.

Thanks for the great review, [Customer Name]! Sorry about the wait - we're working on getting things done faster. Glad the work itself was great!

Thank you, [Customer Name]! We appreciate your patience with the wait and are glad the quality of work made up for it. We're improving our scheduling to make the whole experience better.

Thank you for the great review, [Customer Name]! We're glad you're happy with your new vehicle. We appreciate the trade-in feedback and are always working to offer competitive, fair valuations.

Thanks for the awesome review, [Customer Name]! Glad the deal came together well. We hear you on the trade-in and are always working to make our offers as fair as possible. Enjoy the new ride!

Thank you for the kind review, [Customer Name]! We understand trade-in value is a big part of the deal and appreciate the feedback. We're glad the overall experience was positive!

Thank you for the excellent review, [Customer Name]! We're glad our team made a great impression overall. We appreciate the constructive feedback and will continue to reinforce our customer service standards. We look forward to serving you again!

Thanks for the great review, [Customer Name]! Glad our team treated you well overall. We're always working on getting every interaction right. See you next time!

Thank you, [Customer Name]! We're glad you had a positive experience with our team. Every interaction matters to us, and we appreciate you sharing what went well and what we can improve.

Thank you for the positive review, [Customer Name]! We're glad the purchase experience was strong overall. We appreciate the financing feedback and are working to make the paperwork process smoother and faster.

Thanks for the great review, [Customer Name]! We know nobody loves paperwork - we're working on making the finance part faster and easier. Glad you love the car!

Thank you, [Customer Name]! We understand the financing process can feel long, and we appreciate the feedback. We want every part of the experience to be as smooth as the test drive!

Thank you for the outstanding review, [Customer Name]! We're thrilled that you had a comfortable, no-pressure experience with our sales team. Creating a relaxed buying environment is a priority at [Business Name]. We look forward to serving you for years to come!

Wow, thanks [Customer Name]! So glad the experience was relaxed and easy. That's exactly the vibe we're going for at [Business Name]. Enjoy the new ride and come see us anytime!

Thank you so much, [Customer Name]! We know buying a car can be stressful, and it means the world to hear that our team made you feel comfortable and respected. We're here whenever you need us!

Thank you for the excellent review, [Customer Name]! We're delighted that you found our pricing transparent and fair. Honest, upfront pricing is a cornerstone of [Business Name]. We look forward to helping you with your next vehicle!

Thanks for the amazing review, [Customer Name]! No hidden fees, no surprises - that's our promise. Glad the whole deal felt right. Enjoy the car and we'll see you for service!

Thank you so much, [Customer Name]! We know trust starts with transparent pricing, and it means everything to hear that you felt the deal was fair and honest. We're here whenever you need us!

Thank you for the outstanding review, [Customer Name]! We're pleased that our service department exceeded your expectations. Our technicians take great pride in quality work and honest recommendations. We look forward to keeping your vehicle in top shape!

Thanks for the awesome review, [Customer Name]! Our service team loves hearing this kind of feedback. We'll keep taking great care of your car - see you next time!

Thank you so much, [Customer Name]! It means a lot to know our service team earned your trust. We know handing over your car requires confidence in the people working on it. We're always here for you!

Thank you for the excellent review, [Customer Name]! We're pleased that our team kept you informed throughout the entire process. Clear communication is a core value at [Business Name]. We look forward to working with you again!

Thanks for the awesome review, [Customer Name]! We love keeping our customers in the loop - no guesswork, no surprises. Glad the whole experience was great. Come see us anytime!

Thank you, [Customer Name]! We believe you deserve to know what's happening every step of the way, whether you're buying or servicing. So glad our team made you feel informed and valued!

Thank you for the outstanding review, [Customer Name]! We're pleased that our team was efficient and respected your time. Fast, quality service is what we strive for at [Business Name]. We look forward to serving you again!

Thanks for the amazing review, [Customer Name]! In and out - just the way it should be. We know your time matters and we're glad we delivered. See you next time!

Thank you, [Customer Name]! We know your time is precious, and we're so glad we could get you taken care of quickly. It's always a great feeling when everything runs smoothly!

Thank you for the excellent review, [Customer Name]! We're delighted that you felt the trade-in process was fair and transparent. Offering competitive, honest valuations is important to us at [Business Name]. We look forward to your next vehicle!

Thanks for the awesome review, [Customer Name]! Glad the trade-in went smooth and felt fair. We want every part of the deal to feel like a win. Enjoy the new ride!

Thank you so much, [Customer Name]! We know your trade-in represents years of memories and investment. We're glad we could give you a value that felt right and make the transition to your new vehicle seamless!

Thank you for the outstanding review, [Customer Name]! We're proud that our team delivered the respectful, professional experience you described. Our people are our greatest asset at [Business Name]. We look forward to serving you again!

Thanks for the amazing review, [Customer Name]! Our team truly cares about every customer, and we're thrilled that came through. Come see us anytime - we love having you!

Thank you so much, [Customer Name]! Knowing that our team made you feel welcome, respected, and valued means everything. We're here for you whenever you need us - for service, your next car, or just to say hi!

Thank you for the excellent review, [Customer Name]! We're delighted that our finance team made the process smooth and transparent. We believe the paperwork should be as enjoyable as choosing your new vehicle. We look forward to helping you again!

Thanks for the awesome review, [Customer Name]! Our finance team loves making the numbers work without the headache. Glad the whole experience was easy and stress-free. Enjoy the new car!

Thank you so much, [Customer Name]! We know financing can be the most stressful part of buying a car, and it means the world that our team made it feel easy and transparent. We're always here when you need us!