Auto Repair Review Response Examples & Templates

Thank you for your feedback, [Customer Name]. We understand how frustrating unexpected charges can be, and we sincerely apologize for the lack of clear communication about your final bill. Our policy is to always obtain approval before performing additional work. We are reviewing what happened with your visit and would like to discuss this with you directly. Please contact us at [email/phone] so we can make this right.

Hi [Customer Name], we're really sorry about the billing surprise - that's not how we do business at [Shop Name]. You should always know what you're paying for before we turn a wrench. We want to look into what happened and make it right. Please give us a call at [phone] or email us at [email] so we can sort this out together.

We completely understand your frustration, [Customer Name]. There's nothing worse than picking up your car and getting hit with a bill you didn't expect. Transparency in pricing is something we take very seriously, and we clearly fell short here. We'd like to review your invoice with you personally and find a fair resolution. Please reach out to us at [email/phone].

Thank you for bringing this to our attention, [Customer Name]. We stand behind our work, and a recurring issue after a repair is unacceptable. We would like to inspect your vehicle and correct the problem at no additional cost. Please contact us at [email/phone] to schedule a follow-up appointment at your earliest convenience.

Hi [Customer Name], we're really sorry your repair didn't hold up - that's not the quality we're known for at [Shop Name]. We want to take another look and get this fixed right, on us. Please give us a call at [phone] and we'll get you back in as soon as possible.

We're truly sorry about this experience, [Customer Name]. We understand how frustrating it is to pay for a repair and have the same problem come right back. You trusted us with your vehicle and we let you down. We want to make this right - please reach out at [email/phone] and we'll prioritize getting your car back to where it should be.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the delay with your vehicle and the lack of communication about the timeline. This does not reflect our service standards. We are reviewing our scheduling and update procedures to prevent this from happening again. Please contact us at [email/phone] so we can discuss your experience further.

Hi [Customer Name], we're really sorry about the delay and the runaround. Your time matters, and we should have kept you in the loop. We're looking into what happened so this doesn't happen to anyone else. We'd love the chance to earn your trust back - reach out at [email/phone].

We completely understand your frustration, [Customer Name]. Being without your car longer than expected - with no updates - is incredibly stressful. We're sorry we put you in that position. We're making changes to how we communicate timelines and updates. Please reach out at [email/phone] so we can discuss how to make this right.

Thank you for your feedback, [Customer Name]. We take diagnostic accuracy very seriously, and we are sorry that the repair did not resolve your vehicle's issue. We would like to re-examine your vehicle and review the work that was performed. Please contact us at [email/phone] to arrange a follow-up visit so we can correct this situation.

Hi [Customer Name], we're really sorry about the misdiagnosis. Getting the wrong fix is frustrating and costly, and that's on us. We want to take another look at your car and make this right. Give us a call at [phone] - we'll get to the bottom of it this time.

We're deeply sorry about this, [Customer Name]. Paying for a repair that didn't fix the actual problem is exactly the kind of experience that breaks trust, and we understand your frustration completely. We want to re-examine your vehicle and find a fair resolution. Please reach out at [email/phone] - we want to make this right.

Thank you for your feedback, [Customer Name]. We apologize for the lack of communication regarding your vehicle's service. Keeping our customers informed is a fundamental part of our service, and we clearly fell short. We are implementing improved update procedures to ensure this does not recur. Please contact us at [email/phone] to discuss your experience.

Hi [Customer Name], we're sorry you were left in the dark about your car. That's not how we like to operate at [Shop Name]. You deserve updates without having to chase us down. We're working on doing better, and we'd love a chance to prove it. Reach out at [email/phone].

We completely understand your frustration, [Customer Name]. Not knowing what's happening with your vehicle - especially when you're counting on it - is stressful. We're sorry we failed to keep you informed. We're making real changes to our communication process and would appreciate the chance to restore your trust. Please reach out at [email/phone].

Thank you for your candid feedback, [Customer Name]. The experience you described does not align with the values of [Shop Name]. Every customer deserves to be treated with courtesy and respect. We have addressed this matter with our team and are reinforcing our customer service expectations. Please contact us at [email/phone] so we can discuss this further.

Hi [Customer Name], we're really sorry you were treated that way. That's not who we are at [Shop Name], and there's no excuse for it. We've talked to our team about what happened. Everyone deserves to feel respected when they walk through our door. We hope you'll give us another chance - reach out at [email/phone].

We're sincerely sorry about how you were treated, [Customer Name]. You should never feel talked down to or disrespected - especially when you're trusting someone with your vehicle. We've taken this seriously and had a direct conversation with our team. We understand if you're hesitant, but we would genuinely appreciate the chance to show you better. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We understand your concern about the recommended repairs. Our technicians follow manufacturer guidelines when making service recommendations, but we recognize that trust is paramount. We would welcome the opportunity to review the recommendations with you in detail. Please contact us at [email/phone] to discuss.

Hi [Customer Name], we're sorry you felt pressured into unnecessary work. That's the last thing we want at [Shop Name]. We believe in being honest about what your car actually needs - nothing more, nothing less. We'd love to walk through the recommendations with you. Give us a call at [phone].

We completely understand your frustration, [Customer Name]. Nothing erodes trust faster than feeling like you're being upsold on repairs you don't need. We take this concern very seriously, and we'd like to review the recommendations with you transparently. Please reach out at [email/phone] - your trust means more to us than any repair bill.

Thank you for bringing this to our attention, [Customer Name]. We take claims of vehicle damage during service extremely seriously. We would like to inspect the damage and review our records, including any pre-service documentation. Please contact us at [email/phone] at your earliest convenience so we can investigate and resolve this matter promptly.

Hi [Customer Name], we're really sorry to hear about the damage to your car. That's absolutely not okay, and we want to look into this right away. Please bring your car back in or give us a call at [phone] so we can inspect it and figure out what happened. We want to make this right.

We're truly sorry about this, [Customer Name]. Discovering new damage on your vehicle after a service visit is upsetting, and we understand your frustration completely. We want to take a careful look and take responsibility if the damage occurred in our care. Please reach out at [email/phone] so we can resolve this for you.

Thank you for sharing your experience, [Customer Name]. We are sorry to hear about the pricing concerns. We strive for full transparency in our billing and are reviewing your visit to understand where communication may have broken down. We would appreciate the opportunity to discuss this with you. Please contact us at [email/phone].

Hi [Customer Name], thanks for the feedback. We're sorry the final cost didn't match your expectations - we never want anyone to feel blindsided by their bill. We'd like to go over the charges with you and see where we can do better. Give us a call at [phone]!

We appreciate your feedback, [Customer Name]. We understand that unexpected costs are frustrating, especially when it comes to car repairs. We want to make sure you feel good about what you paid for. We'd like to review your bill with you - please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We are sorry the repair did not fully resolve your concern. We stand behind our workmanship and would like to re-examine your vehicle. Please contact us at [email/phone] to schedule a follow-up visit at no additional charge.

Hi [Customer Name], sorry to hear the repair wasn't quite right. We want to take another look and make sure everything is sorted properly. Bring it back in or call us at [phone] - we'll make it a priority!

We're sorry to hear about this, [Customer Name]. When you pay for a repair, you expect it to be done right the first time, and we understand your disappointment. We'd like the chance to re-examine your vehicle and correct the issue. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the extended wait time during your visit. We are reviewing our scheduling to reduce delays and improve our timeline estimates. We hope you will give us the opportunity to provide a more timely experience. Please contact us at [email/phone].

Hi [Customer Name], sorry about the wait! We know your time is valuable and we should have been quicker. We're working on tightening up our turnaround times. Hope you'll give us another shot - call us at [phone]!

We're sorry about the delay, [Customer Name]. Being without your car longer than expected is really inconvenient, and we should have done better. We appreciate your patience and are working on improvements. Please reach out at [email/phone] if there's anything else we can help with.

Thank you for your feedback, [Customer Name]. We apologize for the diagnostic error. Accurate diagnosis is foundational to our service, and we recognize we fell short. We would like to re-evaluate your vehicle and discuss a fair resolution. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the misdiagnosis. Getting it right the first time is important to us, and we missed the mark here. We'd like to take another look and make things right. Give us a call at [phone].

We're sorry about the diagnostic error, [Customer Name]. We understand how frustrating it is to pay for a fix that doesn't solve the problem. We want to make this right and would appreciate the chance to re-examine your vehicle. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the lack of communication during your visit. We are implementing improved procedures for keeping customers informed about their vehicle's status. We hope to provide a much better experience next time. Please contact us at [email/phone].

Hi [Customer Name], sorry for the communication gap! We should have kept you in the loop better. We're working on improving our update process so nobody has to wonder what's going on with their car. Hope you'll give us another chance - call us at [phone]!

We're sorry about the lack of updates, [Customer Name]. We know how stressful it is to be waiting without knowing what's happening with your vehicle. We're making changes to how we communicate and hope to earn back your trust. Please reach out at [email/phone].

Thank you for bringing this to our attention, [Customer Name]. We are sorry that your interaction with our staff did not meet expectations. We have reviewed your feedback with our team and are taking steps to improve. We welcome you to return and experience the level of service we strive for. Please contact us at [email/phone].

Hi [Customer Name], we're sorry the service experience wasn't great. Every customer should feel welcomed and respected at [Shop Name], and we'll do better. We've talked to the team about it. Give us another shot - reach out at [email/phone]!

We're sorry about your experience, [Customer Name]. You deserve to be treated with respect, and we hear you. We've addressed this with our team and are committed to doing better. We'd really appreciate another chance - please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We understand your concern about the recommended services. Our goal is always to recommend only what is necessary for your vehicle's safety and reliability. We would welcome the opportunity to review the recommendations with you in detail. Please contact us at [email/phone].

Hi [Customer Name], thanks for the honest feedback. We never want anyone to feel pressured into work they don't need. We'd be happy to walk through the recommendations and explain our reasoning. Give us a call at [phone] - no pressure, just straight talk.

We appreciate your feedback, [Customer Name]. We understand how it feels when you're not sure if recommended repairs are truly necessary - trust is everything in our business. We'd like to review the recommendations transparently with you. Please reach out at [email/phone].

Thank you for alerting us, [Customer Name]. We take reports of vehicle damage during service very seriously. We would like to inspect the damage and review our service records. Please contact us at [email/phone] so we can investigate and work toward a resolution.

Hi [Customer Name], we're sorry to hear about the damage. That's definitely not something we take lightly. Please bring your car back in or call us at [phone] so we can take a look and figure out what happened. We want to sort this out for you.

We're sorry about the damage to your vehicle, [Customer Name]. We understand how upsetting that is - your car should come back in the same or better condition than when you dropped it off. We want to investigate and find a fair resolution. Please reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We understand that pricing transparency is important and have noted your concerns. We are always working to ensure our pricing clearly reflects the work performed. We hope to welcome you back. Please contact us at [email/phone] with any questions.

Hi [Customer Name], thanks for the honest review! We're glad some things went well, and we hear you on the pricing. We always want our customers to feel they got fair value. Stop by or call us at [phone] anytime - we're happy to walk through pricing on any service.

Thanks for sharing your thoughts, [Customer Name]. We're glad parts of your experience were positive, and we appreciate your honesty about the pricing. We want every customer to feel confident in the value they're getting. We'd love to hear more - reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We want every repair to exceed expectations, and we've noted your comments about the work quality. We hope to deliver a 5-star experience on your next visit. Please don't hesitate to contact us at [email/phone].

Hi [Customer Name], thanks for the review! Glad some things worked well, but we want the repair work to impress you too. If anything still doesn't feel right, bring it back in - we'll take care of it. Call us at [phone]!

Thanks for the honest feedback, [Customer Name]. We're glad you had some positive takeaways, and we hear you that the repair quality could have been better. We're always striving to improve, and your feedback helps. We hope to do better for you next time.

Thank you for your review, [Customer Name]. We appreciate you noting both the positives and the areas for improvement. We understand that timely service is important and are working to improve our turnaround times. We look forward to providing a faster experience on your next visit.

Hi [Customer Name], thanks for the feedback! Glad some things went well - sorry about the wait though. We're working on getting cars in and out faster without cutting corners. Come back soon and see the difference!

Thanks for the thoughtful review, [Customer Name]. We're glad there were highlights in your visit, and we completely understand that the wait time took away from the experience. We're actively working on improvements and hope to do better next time.

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We take diagnostic accuracy seriously and have noted your experience. We are reviewing our procedures to ensure more thorough assessments. We hope to exceed your expectations on your next visit.

Hi [Customer Name], thanks for the feedback! We're glad some things worked, but we definitely want to nail the diagnosis every time. We're investing in our diagnostic process to make it more accurate. Hope to see you again!

Thanks for sharing your experience, [Customer Name]. We're glad parts of your visit went well, and we hear your concern about the diagnosis. Getting it right matters, and we're working to improve. We appreciate your patience and hope to earn a higher rating next time.

Thank you for your review, [Customer Name]. We appreciate the honest feedback. We understand that clear communication is essential and are working to improve our update process. We're glad some aspects of your visit were positive and hope to provide a better overall experience next time.

Hi [Customer Name], thanks for the balanced review! We hear you on the communication - we're working on being better about keeping folks updated. Glad the other parts of your experience were solid. Come back soon!

Thanks for the honest review, [Customer Name]. We're glad some things met your expectations, and we completely understand the frustration with the communication gaps. We're making improvements and hope you'll notice the difference on your next visit.

Thank you for your feedback, [Customer Name]. We appreciate you sharing both the positives and areas where we can improve. We are committed to providing consistently excellent customer service and have shared your feedback with our team. We hope to welcome you back soon.

Hi [Customer Name], thanks for the honest review! Glad some things hit the mark. We want the service experience to be just as good as the repair work. We've talked to the team and we're working on it. See you next time!

We appreciate the balanced feedback, [Customer Name]. It means a lot that you had some positive takeaways, and we hear you that the service experience could have been warmer. We're working on it and hope to earn a better score next time.

Thank you for your review, [Customer Name]. We appreciate the feedback on our service recommendations. We always aim to recommend only necessary repairs and will review our process to ensure our communication about recommendations is clearer. We look forward to serving you again.

Hi [Customer Name], thanks for the review! We hear you on the repair recommendations - we want to make sure everything we suggest feels transparent and necessary. We're always happy to explain our reasoning. Come by or call us at [phone] anytime!

Thanks for sharing your thoughts, [Customer Name]. We understand that trust is everything when it comes to repair recommendations. We want you to feel confident in every service we suggest. Your feedback helps us communicate better, and we appreciate it.

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We take vehicle care very seriously during service and have noted your concern. Please feel free to contact us at [email/phone] if you'd like us to inspect anything further.

Hi [Customer Name], thanks for the feedback! We're glad some things were good, but sorry to hear about the concern with your vehicle. If anything doesn't look right, bring it back in - we'll check it out. Call us at [phone]!

Thanks for the honest review, [Customer Name]. We're glad parts of your experience were positive, and we hear your concern about the vehicle condition. We want every car to leave our shop in great shape. Please reach out at [email/phone] if you'd like us to take a look.

Thank you for the excellent review, [Customer Name]! We're glad you had a positive experience overall. We appreciate the feedback on pricing and are always working to ensure our rates are transparent and competitive. We look forward to serving you again!

Thanks for the great review, [Customer Name]! Glad we got the job done well. We hear you on the pricing - we're always looking for ways to deliver better value. Ask about our [service specials/loyalty program] next time you're in!

Thank you so much, [Customer Name]! We're really happy you had a great experience. We appreciate your note on the pricing and are always striving to provide the best value possible. We hope to make it a perfect 5 stars next time!

Thank you for the wonderful review, [Customer Name]! We're delighted you were pleased with the service. We've noted your feedback about [specific detail] and shared it with our team. We look forward to earning that 5th star on your next visit!

Thanks for the great review, [Customer Name]! So glad we got your [vehicle/repair] sorted out. We're always fine-tuning our work to be even better. See you next time - we're going for that perfect score!

Thank you for the kind review, [Customer Name]! It means a lot that you trusted us with your vehicle. We appreciate the feedback on how we can improve and are committed to getting even better. Can't wait to serve you again!

Thank you for the positive review, [Customer Name]! We're pleased you were satisfied with the repair work. We've noted your feedback about the timeline and are working to improve our turnaround times. We look forward to providing an even more efficient experience next time.

Thanks for the awesome review, [Customer Name]! Glad the work came out great. We hear you on the timing - we're working on getting faster. Next visit, we'll aim for a perfect score! See you soon!

Thank you for the great review, [Customer Name]! We're so glad you were happy with the results. We appreciate your patience with the timing and are working hard to speed things up. Looking forward to exceeding your expectations next time!

Thank you for the kind review, [Customer Name]! We're pleased you had a positive overall experience. We appreciate the feedback on the diagnostic process and are continually working to improve our accuracy. We look forward to your next visit.

Thanks for the great review, [Customer Name]! Glad we got everything sorted in the end. We're always working on sharpening our diagnostic game. See you next time - going for that 5th star!

Thank you for the wonderful review, [Customer Name]! We're happy the overall experience was positive. We appreciate your understanding and are constantly working to improve our diagnostic process. Can't wait to serve you again!

Thank you for the positive review, [Customer Name]! We're glad you were satisfied with the work. We appreciate the feedback on communication and are implementing improvements to keep customers better informed. We look forward to your next visit!

Thanks for the great review, [Customer Name]! Happy the work turned out well. We hear you on the updates - we're getting better at keeping folks in the loop. Next time will be even smoother!

Thank you for the kind review, [Customer Name]! We're thrilled you were happy with the repair. We appreciate the note about communication - it's something we're actively improving. We want every part of the experience to match the quality of our work!

Thank you for the excellent review, [Customer Name]! We're pleased you had a great experience. We appreciate your feedback on the service interaction and have shared it with our team. We're committed to making every visit exceptional. See you soon!

Thanks for the awesome review, [Customer Name]! So glad you had a good experience overall. We've passed along your service notes to the team - always looking to go above and beyond. Can't wait to see you again!

Thank you so much, [Customer Name]! We're really happy you had a positive experience. We appreciate you sharing what could make it even better - that kind of feedback helps us grow. Hope to see you again soon!

Thank you for the positive review, [Customer Name]! We're glad you were satisfied with the service. We appreciate the feedback on our recommendations and are always working to ensure our communication is clear and transparent. We look forward to serving you again.

Thanks for the great review, [Customer Name]! Glad the work went well. We hear your feedback on the recommendations - we always want you to feel confident in what we suggest. Ask us anything next time you're in!

Thank you for the kind review, [Customer Name]! We're happy the experience was mostly great. We understand the importance of trust when it comes to repair recommendations and are committed to being fully transparent. See you next time!

Thank you for the positive review, [Customer Name]! We're glad you had a good experience with the repair work. We take great care with every vehicle and appreciate you bringing the minor concern to our attention. Please don't hesitate to contact us at [email/phone] if you'd like us to take a look.

Thanks for the great review, [Customer Name]! Happy the repair work was solid. Sorry about the minor concern - if anything doesn't look right, bring it back in and we'll check it out right away. Call us at [phone]!

Thank you for the wonderful review, [Customer Name]! We appreciate the kind words about our work. We hear your concern and want to make sure your vehicle is perfect. Please reach out at [email/phone] if you'd like us to take a look - we're here to help!

Thank you so much for the outstanding review, [Customer Name]! We're thrilled that you found our pricing fair and our service excellent. We take pride in providing honest, transparent work at competitive prices. We look forward to being your trusted shop for years to come!

Wow, thank you [Customer Name]! So glad you felt the price was right and the work was top-notch. That's exactly what we aim for at [Shop Name]. Can't wait to see you next time - we'll keep earning that 5-star trust!

Thank you for the wonderful review, [Customer Name]! It means so much to know you felt our pricing was fair and transparent. We believe everyone deserves honest auto repair at a reasonable price. We're grateful for your trust and look forward to serving you again!

Thank you for the excellent review, [Customer Name]! We're delighted to hear your vehicle is running great after the repair. Our technicians take great pride in their work, and your feedback is the best reward. We look forward to keeping your vehicle in top shape!

Thanks for the amazing review, [Customer Name]! You just made our mechanics' day! We love hearing that the repair is holding up great. Can't wait to take care of your car again - see you next time at [Shop Name]!

Thank you so much, [Customer Name]! Knowing that your vehicle is running perfectly means the world to our team. We genuinely care about getting every repair right, and your kind words motivate us to keep raising the bar. See you next time!

Thank you for the outstanding review, [Customer Name]! We're thrilled that we were able to complete your service efficiently and to your satisfaction. Our team works hard to respect your time while delivering quality results. We look forward to serving you again!

Thanks for the awesome review, [Customer Name]! We're glad we got you in and out quickly without cutting any corners. That's the goal every time! See you at your next service - we'll keep it speedy!

Thank you, [Customer Name]! We know your time is valuable, and we're so glad we were able to deliver fast, quality service. Our team takes pride in getting it done right and on time. We can't wait to help you again!

Thank you for the excellent review, [Customer Name]! We're pleased our diagnostic team was able to accurately identify and resolve the issue with your vehicle. Thorough, accurate diagnostics are the foundation of everything we do. We look forward to serving you again!

Thanks for the amazing review, [Customer Name]! Glad we nailed the diagnosis and got your car back to 100%. Our team takes a lot of pride in figuring out exactly what's going on under the hood. See you next time at [Shop Name]!

Thank you so much, [Customer Name]! We know how stressful it can be when your car isn't running right, and we're glad we were able to diagnose the issue accurately and get it resolved. Your trust means everything to us!

Thank you for the outstanding review, [Customer Name]! We're thrilled that you appreciated our communication throughout the service process. Keeping our customers informed is a top priority, and it's great to know it made a difference. We look forward to your next visit!

Thanks for the awesome review, [Customer Name]! We're so glad you felt kept in the loop the whole way through. No surprises, just straight talk - that's how we roll at [Shop Name]. See you next time!

Thank you, [Customer Name]! We believe you deserve to know exactly what's happening with your vehicle at every step, and we're so glad that came through during your visit. Your kind words mean a lot to our team!

Thank you for the wonderful review, [Customer Name]! We are proud of our team and thrilled that their service made a positive impression. We will be sure to share your kind words with them. We look forward to welcoming you back!

Thank you so much, [Customer Name]! Our team is going to love reading this. We believe great auto repair starts with treating people right, and we're so glad that showed. Can't wait to see you again - we'll have the coffee ready!

Thank you for the heartfelt review, [Customer Name]! Our team puts genuine care into every customer interaction, and knowing it made your experience special means the world. We'll share your kind words with them - it'll make their day!

Thank you for the excellent review, [Customer Name]! We're pleased you appreciated our honest approach to service recommendations. We will always recommend only what your vehicle truly needs - that's a promise. We look forward to serving you again!

Thanks for the amazing review, [Customer Name]! We love hearing that you trust our recommendations. Honest, no-nonsense auto repair is what [Shop Name] is all about. See you next time!

Thank you so much, [Customer Name]! We know finding a shop you can trust is hard, and it means a lot that you feel confident in our recommendations. We'll always be straight with you about what your car needs. Can't wait to help you again!

Thank you for the outstanding review, [Customer Name]! We take great care with every vehicle that enters our shop, and we're glad yours was returned in excellent condition. We look forward to maintaining your vehicle for years to come!

Thanks for the awesome review, [Customer Name]! We treat every car like it's our own, and we're glad that showed. Can't wait to see you and your ride back at [Shop Name]!

Thank you, [Customer Name]! We know how important your vehicle is to you, and we take great pride in treating it with care. Your trust means everything to our team. See you at your next service!