Electrician Review Response Examples & Templates

Thank you for your feedback, [Customer Name]. We sincerely apologize for the billing discrepancy. Transparent pricing is fundamental to our business, and we understand how frustrating unexpected charges can be. We would like to review your invoice and discuss this further. Please contact us at [email/phone] so we can make this right.

Hi [Customer Name], we're really sorry about the pricing issue. Nobody likes surprises on a bill, and that's not how we want to do business at [Business Name]. We'd love to go over the charges with you and make it right. Give us a call at [phone] - we want to fix this.

We completely understand your frustration, [Customer Name]. Being charged more than expected - especially when you're trusting someone in your home - feels terrible. We take this seriously and want to review every line item with you. Please reach out at [email/phone] so we can address this personally.

Thank you for bringing this to our attention, [Customer Name]. The quality of work you described does not meet our standards, and we sincerely apologize. We would like to send a senior technician to inspect and correct the issue at no additional charge. Please contact us at [email/phone] to schedule a return visit.

Hi [Customer Name], we're really sorry to hear about this - a sparking outlet is absolutely not okay, and that's not the quality [Business Name] stands for. We want to come back and make it right, no charge. Please call us at [phone] and we'll get this fixed ASAP.

We're deeply sorry about your experience, [Customer Name]. Electrical work directly affects your family's safety, and we understand how alarming this must have been. We want to make this right immediately. Please contact us at [email/phone] - fixing this is our top priority.

Thank you for your feedback, [Customer Name]. We sincerely apologize for missing your appointment. This is unacceptable and does not reflect our scheduling standards. We have reviewed our dispatch procedures to prevent this from happening again. Please contact us at [email/phone] so we can reschedule at your earliest convenience.

Hi [Customer Name], we are so sorry we left you hanging. Taking a day off work only to have nobody show up is incredibly frustrating, and we completely dropped the ball. We'd love the chance to make it up to you - please call us at [phone] and we'll prioritize your job.

We're truly sorry, [Customer Name]. We know your time is valuable, and being left waiting all day with no communication is disrespectful. There's no excuse for this, and we've taken steps to prevent it from happening again. Please reach out at [email/phone] - we owe you better.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the damage to your property. Protecting your home is as important as the electrical work itself, and we failed in that regard. We would like to arrange for the repair of the damage at our expense. Please contact us at [email/phone] to discuss next steps.

Hi [Customer Name], we're really sorry about the damage to your wall. That's not acceptable - our job is to fix things, not create new problems. We want to take care of the drywall repair at no cost to you. Please call us at [phone] and we'll make it right.

We're deeply sorry about this, [Customer Name]. Your home is your sanctuary, and having it damaged during a repair is the last thing anyone wants. We take full responsibility and want to cover the cost of fixing the damage. Please reach out at [email/phone] - we want to make this right for you.

Thank you for your feedback, [Customer Name]. We apologize for the lack of communication during your service. You deserve a clear explanation of the work being performed and the associated costs. We are improving our communication procedures and would welcome the opportunity to discuss your experience. Please contact us at [email/phone].

Hi [Customer Name], we're sorry you were left in the dark about the work. You deserve to know what's happening in your own home, and we should have explained everything along the way. We're working on doing better. Please reach out at [phone] - we'd like to talk about your experience.

We're sincerely sorry, [Customer Name]. Having someone work in your home for hours without explaining what they're doing or why is frustrating and unsettling. You deserved much better communication. We're making changes and would appreciate the chance to discuss this. Please contact us at [email/phone].

Thank you for alerting us to this, [Customer Name]. Safety is our highest priority, and the issues you describe are extremely concerning. We would like to send our lead electrician to inspect and correct the work immediately at no charge. Please contact us at [email/phone] as soon as possible so we can ensure your home is safe.

Hi [Customer Name], this is really concerning and we take it very seriously. Exposed wires and failed inspections are not what [Business Name] is about. We want to come out right away and make everything safe - no charge. Please call us at [phone] immediately so we can fix this.

We're deeply concerned and sorry, [Customer Name]. Your family's safety is everything, and we understand how frightening it is to worry about electrical hazards in your own home. We want to resolve this immediately at our expense. Please contact us at [email/phone] right away - this is our top priority.

Thank you for your feedback, [Customer Name]. We apologize for any confusion regarding permits and licensing. All work performed by [Business Name] is done by licensed electricians, and we are committed to pulling proper permits for every job. We would like to discuss and resolve this matter. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the permit situation. We understand how stressful it is to find out work wasn't done properly when you're trying to sell your home. We want to help resolve this - please call us at [phone] so we can figure out the best path forward together.

We're truly sorry about this, [Customer Name]. Discovering permit issues after the fact - especially when it impacts a home sale - is incredibly stressful. We want to take responsibility and help resolve this. Please reach out at [email/phone] so we can work through this together.

Thank you for your feedback, [Customer Name]. We apologize for the experience with our warranty service. We stand behind our work, and if a fixture we installed has failed, we want to make it right. Please contact us at [email/phone] so we can review the warranty terms and schedule a return visit.

Hi [Customer Name], we're sorry about the warranty confusion. If something we installed stopped working after two weeks, we should absolutely be coming back to fix it. Please call us at [phone] - we'll take care of this for you.

We're sincerely sorry, [Customer Name]. Paying for a repair and having it fail shortly after is incredibly frustrating. You shouldn't have to fight to get it fixed. We want to make this right. Please reach out at [email/phone] and we'll get you taken care of.

Thank you for your feedback, [Customer Name]. We apologize for the pricing concerns. We are reviewing our quoting process to ensure greater accuracy and transparency. We would like to discuss this further. Please contact us at [email/phone].

Hi [Customer Name], thanks for the feedback. We're sorry the final bill was higher than expected - we know that's frustrating. We're working on making our quotes more accurate upfront. Give us a call at [phone] and let's talk about it.

We appreciate your feedback, [Customer Name]. We understand how stressful unexpected costs can be, especially for electrical work. We're improving our pricing transparency and would like to review your charges. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize that the work did not meet your expectations. We would like to send a technician to evaluate and address the issues. Please contact us at [email/phone].

Hi [Customer Name], we're sorry the work wasn't up to par. That's not what we aim for at [Business Name]. We'd like to come back and make it right. Please call us at [phone].

We appreciate your feedback, [Customer Name]. We understand how disappointing it is when electrical work doesn't hold up. We want to fix this for you. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the scheduling issue and are improving our dispatch procedures. We would like the opportunity to reschedule. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the timing issues. We know your time matters and we should have communicated better. We'd love a chance to do better - call us at [phone].

We appreciate your feedback, [Customer Name]. We know waiting around for a service call is frustrating, and we're sorry we didn't respect your time. We're making changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the damage to your property. We take responsibility and would like to arrange for the repair. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the damage. That's not how we like to leave a job. We'd like to take care of it for you. Please call us at [phone].

We're sorry about the damage, [Customer Name]. We understand how frustrating it is to have your home left in worse shape than before. We want to make it right. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the lack of communication. We are improving how our technicians explain work and costs to customers. Please contact us at [email/phone] to discuss further.

Hi [Customer Name], sorry about the poor communication. You deserve to know what's going on with the work in your home. We're working on it. Reach out at [phone] if you'd like to chat.

We appreciate your feedback, [Customer Name]. Being kept in the dark during a service call is unsettling, and we're sorry. We're training our team to communicate better. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. Safety is our top priority, and we take these concerns very seriously. We would like to send a senior electrician to inspect the work. Please contact us at [email/phone] immediately.

Hi [Customer Name], we take safety concerns seriously and want to address this right away. Please call us at [phone] so we can schedule an inspection and make sure everything is safe.

We're concerned by your feedback, [Customer Name]. Your safety matters most, and we want to make sure everything is up to code. Please reach out at [email/phone] so we can address this promptly.

Thank you for your feedback, [Customer Name]. We apologize for any permit-related issues. All our electricians are licensed and we are committed to proper permitting. We would like to discuss this. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the permit confusion. We want to help sort this out. Please call us at [phone] and we'll work through it together.

We understand your concern, [Customer Name]. Permit issues can create real headaches, and we're sorry you're dealing with this. We want to help resolve it. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the warranty experience. We stand behind our work and want to resolve this. Please contact us at [email/phone] to review the situation.

Hi [Customer Name], sorry about the warranty hassle. We want to stand behind our work - please call us at [phone] and we'll sort this out.

We appreciate your feedback, [Customer Name]. Having to fight for warranty service is frustrating. We want to do right by you. Please reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We are working to improve our pricing transparency so customers know exactly what to expect. We hope to earn your full confidence next time.

Hi [Customer Name], thanks for the honest review! Glad the work itself was okay. We hear you on the pricing and are working on making our quotes clearer upfront. Hope to see you again!

Thanks for the feedback, [Customer Name]. We're glad parts of the experience were positive. We understand the pricing concern and are working hard on transparency. We appreciate your trust.

Thank you for your review, [Customer Name]. We appreciate the feedback. We are committed to consistent quality and have noted your concerns. We look forward to exceeding your expectations next time.

Hi [Customer Name], thanks for the review! Sorry the work wasn't 100%. We're always looking to improve. Next time will be a 5-star experience!

Thanks for your feedback, [Customer Name]. We're glad some things went well and take your quality concerns to heart. We're committed to doing better.

Thank you for your review, [Customer Name]. We appreciate the feedback regarding our scheduling. We are improving our arrival time estimates and communication. We hope to serve you better in the future.

Hi [Customer Name], thanks for the review! Sorry about the timing. We're working on tighter scheduling windows so you're not left waiting. Glad the work turned out okay!

Thanks for your feedback, [Customer Name]. We know waiting is frustrating and we're working on being more punctual. We're glad the electrical work itself met your needs.

Thank you for your review, [Customer Name]. We appreciate the feedback and apologize for any mess or damage. We are reinforcing our clean-up procedures. We hope to earn a higher rating next time.

Hi [Customer Name], thanks for the review! Sorry about the mess. We're reminding our team to leave every home better than they found it. Glad the electrical work was good!

Thanks for the honest feedback, [Customer Name]. We understand that a messy job site detracts from good work. We're making improvements. Appreciate your patience.

Thank you for your review, [Customer Name]. We appreciate the feedback on communication. We are training our technicians to better explain their work and pricing. We look forward to serving you again.

Hi [Customer Name], thanks for the honest review! We hear you on the communication. We're coaching our team to explain the work better. Glad the job got done right!

Thanks for sharing, [Customer Name]. We understand wanting to know what's happening during a service call. We're working on better communication at every step.

Thank you for your review, [Customer Name]. Safety is paramount and we take your feedback seriously. We would welcome the opportunity to inspect the work. Please contact us at [email/phone].

Hi [Customer Name], thanks for the review. We take safety seriously and want to make sure everything is solid. If you have any concerns, please call us at [phone] - we'll come check it out.

Thanks for the feedback, [Customer Name]. Any safety concern is worth addressing. We'd like to follow up and make sure everything is right. Please reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the feedback. All our work is performed by licensed electricians and we are committed to proper permitting. Please contact us at [email/phone] if you have questions.

Hi [Customer Name], thanks for the review! We take licensing and permits seriously. If there's any confusion, we're happy to clarify - just call us at [phone].

Thanks for your feedback, [Customer Name]. We understand the importance of proper permits and licensing. We're happy to provide documentation. Please reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the feedback on our warranty process. We stand behind our work and would like to ensure you are fully satisfied. Please contact us at [email/phone].

Hi [Customer Name], thanks for the review! We want to make sure our warranty is clear and easy. If anything needs attention, call us at [phone] - we'll take care of it.

Thanks for sharing, [Customer Name]. We want you to feel confident in our warranty. If there's anything unresolved, please reach out at [email/phone] - we're here to help.

Thank you for the great review, [Customer Name]! We're glad the work met your expectations. We appreciate the pricing feedback and are always working to deliver the best value. We look forward to serving you again!

Thanks for the awesome review, [Customer Name]! Glad everything works great. We hear you on the pricing and are always working to be competitive. See you next time!

Thank you for the kind review, [Customer Name]! We're thrilled with the work but understand the pricing concern. We're always striving to offer the best value for quality electrical work.

Thank you for the positive review, [Customer Name]! We're glad the overall experience was strong. We have noted your feedback and will continue striving for perfection. We look forward to your next project!

Thanks for the great review, [Customer Name]! Almost a perfect score - we'll aim for 5 stars next time! Glad the work is solid.

Thank you for the wonderful review, [Customer Name]! We appreciate your honest feedback and are committed to delivering flawless work every time. Can't wait to help you again!

Thank you for the positive review, [Customer Name]! We're glad the electrical work met your standards. We appreciate the scheduling feedback and are working to improve our punctuality.

Thanks for the great review, [Customer Name]! Sorry about the wait - we're working on tighter scheduling. Glad the work itself was great!

Thank you, [Customer Name]! We appreciate your patience with the timing and are glad the work exceeded expectations. We're improving our scheduling to make the whole experience better.

Thank you for the kind review, [Customer Name]! We're glad the electrical work was excellent. We apologize for any inconvenience with the cleanup and are reinforcing our standards.

Thanks for the great review, [Customer Name]! Sorry about the minor mess - we're reminding our crew to leave every job spotless. Glad the electrical work was top-notch!

Thank you for the wonderful review, [Customer Name]! We appreciate the note about the cleanup. We want every detail of the experience to be perfect, not just the wiring!

Thank you for the excellent review, [Customer Name]! We're glad the work was well done. We appreciate the communication feedback and are working to keep customers better informed throughout the process.

Thanks for the great review, [Customer Name]! We hear you on the communication - we'll make sure to explain everything better next time. Glad the work was solid!

Thank you, [Customer Name]! We're thrilled with the result and appreciate the feedback about keeping you more informed. We want the whole experience to be great, not just the outcome.

Thank you for the positive review, [Customer Name]! We're glad the work was done well. We take your safety note seriously and will follow up to ensure everything meets the highest standards.

Thanks for the great review, [Customer Name]! Safety is always our priority. If anything seems off, give us a call at [phone] - we'll come check it out right away!

Thank you, [Customer Name]! We appreciate the feedback and want to make sure everything is 100% safe. Please don't hesitate to reach out at [email/phone] if you have any concerns.

Thank you for the positive review, [Customer Name]! We're glad the work was excellent. We are committed to full compliance with all licensing and permit requirements. Thank you for choosing [Business Name]!

Thanks for the great review, [Customer Name]! We take permits and licensing seriously - everything is done by the book. Glad you're happy with the work!

Thank you for the kind review, [Customer Name]! We understand the importance of proper permits and want you to feel confident that everything was done right. We're here if you have any questions.

Thank you for the excellent review, [Customer Name]! We're glad you're satisfied with our work. We appreciate the warranty feedback and are committed to hassle-free follow-up service.

Thanks for the great review, [Customer Name]! We stand behind all our work. If anything ever needs attention, just call [phone] - warranty work is on us!

Thank you, [Customer Name]! We're glad the experience was great overall. We want our warranty to give you total peace of mind. We're always here if you need us.

Thank you for the outstanding review, [Customer Name]! We're thrilled that you found our pricing fair and our work excellent. Transparent, honest pricing is something we take great pride in at [Business Name]. We look forward to serving you again!

Wow, thanks [Customer Name]! So glad the price was right and the work was even better. We love happy customers! Call us anytime you need an electrician - we'll always take care of you.

Thank you so much, [Customer Name]! We know electrical work is a big investment, and it means the world to hear you felt the value matched. We're here whenever you need us!

Thank you for the excellent review, [Customer Name]! We're delighted that the quality of our work exceeded your expectations. Our technicians take great pride in their craftsmanship. We look forward to helping you with future electrical needs!

Thanks for the amazing review, [Customer Name]! Our electricians love hearing that their work shines. We'll be here whenever you need us - just give us a call!

Thank you so much, [Customer Name]! It means a lot to know our work gave you peace of mind. Your home's electrical system is in good hands with [Business Name]. We're always here for you!

Thank you for the outstanding review, [Customer Name]! We're pleased that our team arrived on time and completed the work to your satisfaction. Punctuality and professionalism are priorities at [Business Name]. We look forward to serving you again!

Thanks for the awesome review, [Customer Name]! On time and done right - that's what we aim for every time. So glad you had a great experience! Call us anytime.

Thank you, [Customer Name]! We know your time is precious, and we're so glad we could be there right when you needed us. It's always a great day when everything goes smoothly!

Thank you for the excellent review, [Customer Name]! We're glad our team completed the work cleanly and professionally. Leaving your home in perfect condition is just as important as the electrical work itself. We look forward to your next project!

Thanks for the amazing review, [Customer Name]! We love hearing that we left your home looking great. Clean work is good work! See you next time.

Thank you so much, [Customer Name]! We take pride in treating every home like it's our own. So glad the whole experience - work and cleanup - was five stars for you!

Thank you for the outstanding review, [Customer Name]! We're pleased that our team kept you informed throughout the process. Clear communication is a core value at [Business Name]. We look forward to working with you again!

Thanks for the awesome review, [Customer Name]! We love explaining what we're doing - an informed customer is a happy customer. Glad the whole experience was great!

Thank you, [Customer Name]! We believe you deserve to understand every step of the work being done in your home. So glad our team made you feel informed and comfortable!

Thank you for the excellent review, [Customer Name]! Safety is our number one priority, and we're proud that our work passed with flying colors. Your family's safety means everything to us at [Business Name]!

Thanks for the amazing review, [Customer Name]! Safe, code-compliant work is what we do best. So glad you feel confident in the job. We're always here if you need us!

Thank you so much, [Customer Name]! Knowing that you feel safe and confident in the work means the world to us. Your family's well-being is always our top priority!

Thank you for the outstanding review, [Customer Name]! We're pleased that our commitment to proper licensing, permits, and code compliance gave you confidence. Doing things right is non-negotiable at [Business Name]. We look forward to serving you again!

Thanks for the awesome review, [Customer Name]! We always do things by the book - permits, inspections, the works. Glad that gave you peace of mind! Call us anytime.

Thank you, [Customer Name]! We know how important it is to trust that your electrical work was done properly and legally. We're so glad we delivered that confidence for you!

Thank you for the excellent review, [Customer Name]! We're delighted you appreciate our warranty and follow-up service. Standing behind our work is a promise at [Business Name]. We look forward to serving you for years to come!

Thanks for the amazing review, [Customer Name]! We stand behind every job - and we're glad you know that. If you ever need us, just call. We've got you covered!

Thank you so much, [Customer Name]! Peace of mind is what our warranty is all about. We're thrilled that you feel taken care of - today and in the future!