Hotel Review Response Examples & Templates

Thank you for your feedback, [Guest Name]. We sincerely apologize that our cleanliness standards were not met during your stay. This is unacceptable, and we have addressed your concerns with our housekeeping team immediately. We would like the opportunity to make this right - please contact us at [email/phone] so we can discuss this further.

We're really sorry about this, [Guest Name]. A clean, comfortable room is the absolute minimum, and we clearly dropped the ball. We've already talked to our housekeeping team about your feedback. We'd love the chance to make it up to you - please reach out at [email/phone].

We're truly sorry for this experience, [Guest Name]. Walking into a room that isn't clean is incredibly frustrating, especially after a long day of travel. This is not the standard we hold ourselves to. We've taken immediate action with our team. Please reach out to us at [email/phone] - we'd like to make this right.

Thank you for bringing this to our attention, [Guest Name]. A restful night's sleep is essential to a good hotel experience, and we apologize that noise issues disrupted yours. We are reviewing our quiet-hours policies and response procedures. We invite you to contact us at [email/phone] to discuss a resolution.

We're so sorry about the noise, [Guest Name]. Nobody wants to lose sleep on vacation or a business trip. We're looking into better ways to handle noise issues quickly. We'd love to make it up to you - please reach out at [email/phone].

We're sorry, [Guest Name]. Losing sleep because of noise - and then not getting help when you called - is a terrible experience. We understand your frustration completely. We're addressing both the noise policy and our front desk response. Please contact us at [email/phone] so we can make this right.

Thank you for your feedback, [Guest Name]. We apologize for the difficulties during check-in. The first impression matters, and we clearly did not meet our standard. We have addressed this with our front desk team. Please contact us at [email/phone] so we can discuss your experience further.

We're sorry about the rough start, [Guest Name]. Check-in should be smooth and welcoming - not stressful. We've talked to our team about this, and we're making changes. We'd really like to make it up to you - please reach out at [email/phone].

We're sorry, [Guest Name]. A long wait and a difficult check-in is the worst way to start a trip. We understand your frustration and have addressed this with our team. Please reach out at [email/phone] - we'd like the chance to restore your faith in us.

Thank you for letting us know, [Guest Name]. We apologize for the maintenance issues during your stay. Functioning amenities and comfortable rooms are non-negotiable, and we fell short. We have escalated this to our maintenance team. Please contact us at [email/phone] to discuss a resolution.

We're really sorry about this, [Guest Name]. A room that doesn't work properly is not what you're paying for, and we get that. We're addressing the issue right away. Please reach out at [email/phone] - we want to make this right.

We're so sorry, [Guest Name]. Dealing with broken amenities - especially after requesting help - is incredibly frustrating. We understand how that ruined your stay. We're taking immediate action. Please contact us at [email/phone] so we can make this right.

Thank you for your feedback, [Guest Name]. We understand that unexpected charges are frustrating, and we strive for transparent pricing. We would like to review your billing and address your concerns directly. Please contact us at [email/phone].

We're sorry about the billing surprise, [Guest Name]. Hidden fees are the worst, and we want to do better at communicating all costs upfront. Please reach out at [email/phone] and we'll review everything with you.

We understand your frustration, [Guest Name]. Seeing a bill much higher than expected is a terrible feeling, and we're sorry. We're reviewing our pricing transparency. Please contact us at [email/phone] - we'd like to make this right.

Thank you for your feedback, [Guest Name]. We apologize for the housekeeping failures during your stay. Regular, reliable room servicing is a basic expectation, and we did not deliver. We have addressed this with our housekeeping management. Please contact us at [email/phone].

We're sorry about this, [Guest Name]. Having to chase down fresh towels is not an experience anyone should have. We're fixing our processes so this doesn't happen again. Please reach out at [email/phone] - we'd like to make this up to you.

We're really sorry, [Guest Name]. Requesting housekeeping multiple times and being ignored is incredibly frustrating. We take this seriously and have addressed it with our team. Please contact us at [email/phone] so we can make this right.

Thank you for your feedback, [Guest Name]. We apologize that our dining experience did not meet your expectations. We have shared your comments with our food and beverage team. We invite you to contact us at [email/phone] to discuss your experience further.

We're sorry about the food experience, [Guest Name]. Whether it's breakfast or dinner, we want it to be something you enjoy - not something you regret. We're working on improvements. Please reach out at [email/phone].

We're sorry, [Guest Name]. A disappointing dining experience can really affect your whole stay. We understand your frustration and have shared your feedback with our culinary team. Please contact us at [email/phone] - we'd like to make this right.

Thank you for your feedback, [Guest Name]. We sincerely apologize for the reservation issues. Receiving the room you booked is a basic expectation, and we failed to deliver. We are reviewing our reservation processes. Please contact us at [email/phone] to discuss a resolution.

We're really sorry about this, [Guest Name]. Booking a specific room and not getting it is unacceptable, and we understand your frustration. We're fixing our processes. Please reach out at [email/phone] - we want to make it right.

We're so sorry, [Guest Name]. Planning a stay months in advance and then not getting what you booked is deeply frustrating. We understand, and we're taking steps to prevent this. Please contact us at [email/phone] so we can make this right.

Thank you for your feedback, [Guest Name]. We apologize that our cleanliness standards were not met. We have addressed this with our housekeeping team and are committed to improvement. We would appreciate the opportunity to discuss this further at [email/phone].

We're sorry about the cleanliness issues, [Guest Name]. That's not the experience we want for anyone. We're making changes and would love another chance. Please reach out at [email/phone].

We're sorry, [Guest Name]. We understand how off-putting cleanliness issues can be. We've taken your feedback directly to our housekeeping team. Please contact us at [email/phone] - we'd like to make your next stay much better.

Thank you for your feedback, [Guest Name]. We understand how noise can impact your stay and are reviewing our policies. We invite you to contact us at [email/phone] to discuss your experience.

We're sorry about the noise, [Guest Name]. A good night's sleep should be guaranteed. We're working on better solutions. Reach out at [email/phone] - we'd love another chance.

We're sorry the noise affected your stay, [Guest Name]. We know how important rest is, especially when you're away from home. We're making improvements. Please reach out at [email/phone].

Thank you for your feedback, [Guest Name]. We apologize for the front desk experience. We are addressing this with our team and working to improve. Please contact us at [email/phone].

Sorry about the check-in experience, [Guest Name]. That's not how we want to welcome our guests. We're making changes. Please reach out at [email/phone] - we'd love a second chance.

We're sorry about this, [Guest Name]. First impressions matter, and we didn't deliver. We're taking steps to improve. Please contact us at [email/phone].

Thank you for letting us know, [Guest Name]. We apologize for the room issues and have escalated your feedback to our maintenance team. Please contact us at [email/phone] to discuss a resolution.

We're sorry about the room issues, [Guest Name]. A comfortable, functioning room is the least you should expect. We're on it. Reach out at [email/phone] and we'll make it right.

We're sorry for the inconvenience, [Guest Name]. Dealing with room issues when you're supposed to be relaxing is frustrating. We're addressing it. Please reach out at [email/phone].

Thank you for your feedback, [Guest Name]. We understand your concerns about pricing and are working to improve our transparency. Please contact us at [email/phone] to review your charges.

We're sorry about the pricing confusion, [Guest Name]. We want our rates to be clear and fair. Please call us at [email/phone] and we'll go over everything with you.

We understand the frustration with unexpected charges, [Guest Name]. We're working on being more upfront about all costs. Please reach out at [email/phone] so we can review your bill together.

Thank you for your feedback, [Guest Name]. We apologize for the housekeeping shortcomings. We have addressed this with our team. Please contact us at [email/phone] so we can discuss further.

Sorry about the housekeeping issues, [Guest Name]. Fresh towels and a clean room shouldn't require asking twice. We're fixing this. Reach out at [email/phone].

We're sorry for the housekeeping issues, [Guest Name]. We understand how that can dampen your stay. We're taking action. Please contact us at [email/phone].

Thank you for your dining feedback, [Guest Name]. We apologize for the experience and have shared your comments with our culinary team. Please contact us at [email/phone].

We're sorry about the food, [Guest Name]. We want every meal to be enjoyable. We're sharing your feedback with our kitchen team. Reach out at [email/phone].

We're sorry the dining experience fell short, [Guest Name]. Good food is an important part of a good stay. We're making improvements. Please reach out at [email/phone].

Thank you for your feedback, [Guest Name]. We apologize for the reservation issues and are reviewing our booking processes. Please contact us at [email/phone] to discuss a resolution.

We're sorry about the booking mix-up, [Guest Name]. You should always get what you reserved. We're fixing our process. Reach out at [email/phone] - we want to make it right.

We understand how frustrating reservation issues are, [Guest Name]. We're sorry, and we're taking steps to prevent this. Please contact us at [email/phone].

Thank you for the balanced review, [Guest Name]. We are glad some aspects of your stay were positive and take the cleanliness feedback to heart. We are addressing this with our housekeeping team. We hope to welcome you back for an improved experience.

Thanks for the honest review, [Guest Name]! Glad some things went well. We hear you on cleanliness and are working on it. We'd love another chance to wow you!

We appreciate the thoughtful review, [Guest Name]. We're glad there were highlights, and we understand how cleanliness issues can take away from an otherwise good stay. We're on it. Hope to see you again!

Thank you for your review, [Guest Name]. We are pleased some aspects of your stay were enjoyable. We are reviewing our noise policies to ensure a better experience for all guests. We hope to welcome you back.

Thanks for the review, [Guest Name]! Glad some things were good. We're working on the noise situation so everyone gets better sleep. Hope to see you again!

We appreciate the balanced review, [Guest Name]. We're glad there were positives, and we understand how noise can ruin a good thing. We're improving. Hope your next stay is five stars!

Thank you for the balanced review, [Guest Name]. We are glad aspects of your stay were positive. We appreciate the front desk feedback and are working to improve. We hope to welcome you back.

Thanks for the honest review, [Guest Name]! Glad some things hit the mark. We're working on making check-in smoother. Hope to see you again!

We appreciate your thoughtful review, [Guest Name]. We're glad there were bright spots, and we hear the front desk feedback. We're addressing it. We'd love your next visit to be a five-star one!

Thank you for the review, [Guest Name]. We are glad some aspects of your stay were enjoyable. We are addressing the room issues you mentioned with our maintenance team. We look forward to providing a better experience next time.

Thanks for the review, [Guest Name]! Glad some things were good. We're fixing the room issues so your next stay is way better. Hope to see you again!

We appreciate the balanced review, [Guest Name]. We're glad there were positives, and we hear you on the room condition. We're investing in improvements. We'd love to earn that fifth star next time!

Thank you for your review, [Guest Name]. We are glad some aspects of your stay were positive. We appreciate your pricing feedback and are working to improve transparency. Please feel free to contact us at [email/phone].

Thanks for the honest review, [Guest Name]! Glad some things went well. We hear you on pricing and are working on being more transparent. Hope to see you again!

We appreciate the balanced feedback, [Guest Name]. We're glad there were positives. We understand pricing surprises can sour an otherwise good stay. We're improving our transparency. Hope to welcome you back!

Thank you for the review, [Guest Name]. We are glad some aspects of your stay were enjoyable. We are addressing the housekeeping feedback with our team. We hope to provide a better experience on your next visit.

Thanks for the review, [Guest Name]! Glad some things were great. We're working on housekeeping consistency. Hope to see you again soon!

We appreciate the honest review, [Guest Name]. We're glad there were highlights. We understand how housekeeping issues can be inconvenient, and we're improving. We'd love to earn five stars next time!

Thank you for the balanced review, [Guest Name]. We are glad aspects of your stay were positive. We appreciate the dining feedback and have shared it with our culinary team. We hope to welcome you back.

Thanks for the review, [Guest Name]! Glad some things hit the mark. We're working on the food side of things. Hope to wow you next time!

We appreciate the thoughtful review, [Guest Name]. We're glad there were positives. We hear the dining feedback and are making changes. We'd love your next visit to be a five-star experience!

Thank you for the review, [Guest Name]. We are glad some aspects of your stay were positive. We appreciate the booking feedback and are improving our reservation processes. We hope to welcome you back.

Thanks for the honest review, [Guest Name]! Glad the stay had some bright spots. We're making our booking process smoother. Hope to see you again!

We appreciate the balanced feedback, [Guest Name]. We're glad there were positives despite the booking issue. We're fixing our process so this doesn't happen again. We'd love another chance!

Thank you for the wonderful review, [Guest Name]! We are delighted you had a great stay. We note your cleanliness feedback and are committed to maintaining the highest standards. We look forward to welcoming you back.

Thanks for the great review, [Guest Name]! So glad you enjoyed your stay. We hear you on the cleaning detail and we're on it. Can't wait to have you back!

Thank you for the kind review, [Guest Name]! We're thrilled you had a great experience. We appreciate the cleanliness feedback - we want every detail to be perfect. See you next time!

Thank you for the excellent review, [Guest Name]! We are pleased you had a positive stay. We appreciate the noise feedback and are working to improve. We look forward to seeing you again.

Thanks for the great review, [Guest Name]! Glad you had a good time. We're working on the noise issue so your next stay is even better. See you soon!

Thank you for the lovely review, [Guest Name]! We're so glad your stay was positive. We appreciate the noise feedback and want every night to be restful. Looking forward to welcoming you back!

Thank you for the positive review, [Guest Name]! We are glad you had a great stay. We appreciate the front desk feedback and are continually training our team. We look forward to your next visit.

Thanks for the awesome review, [Guest Name]! So happy your stay was great. We're always working to make check-in smoother. Can't wait to have you back!

Thank you for the kind words, [Guest Name]! We're thrilled your stay was positive. We appreciate the front desk feedback - we want every interaction to be warm and efficient. See you next time!

Thank you for the wonderful review, [Guest Name]! We are delighted you enjoyed your stay. We note the room feedback and are committed to ongoing improvements. We look forward to welcoming you back.

Thanks for the great review, [Guest Name]! Glad you had a good time. We're working on the room updates so your next stay is even better. See you soon!

Thank you for the kind review, [Guest Name]! We're happy your stay was positive. We hear the room feedback and are investing in improvements. We'd love your next visit to be a perfect five stars!

Thank you for the positive review, [Guest Name]! We are glad you enjoyed your stay. We appreciate the pricing feedback and continually work to deliver the best value. Please contact us at [email/phone] with any questions.

Thanks for the great review, [Guest Name]! So glad you had a good stay. We're always trying to deliver more value. If you ever have billing questions, just reach out at [email/phone]!

Thank you for the kind words, [Guest Name]! We're glad your stay was positive. We appreciate the pricing input - we always want you to feel you're getting great value. See you next time!

Thank you for the excellent review, [Guest Name]! We are glad you had a wonderful stay. We appreciate the housekeeping feedback and are committed to consistent service. We look forward to your next visit.

Thanks for the great review, [Guest Name]! So happy you enjoyed your stay. We're working on housekeeping consistency so everything is perfect. Can't wait to have you back!

Thank you for the lovely review, [Guest Name]! We're thrilled your stay was great. We hear the housekeeping feedback and want every detail to be right. Looking forward to welcoming you again!

Thank you for the positive review, [Guest Name]! We are glad you had a great stay. We appreciate the dining feedback and have shared it with our culinary team. We look forward to seeing you again.

Thanks for the great review, [Guest Name]! Glad you enjoyed your stay. We're working on the food to make it match the rest of the experience. See you next time!

Thank you for the kind words, [Guest Name]! We're glad your stay was positive. We appreciate the dining feedback - we want every meal to be as good as the room. Looking forward to your next visit!

Thank you for the wonderful review, [Guest Name]! We are delighted you had a great stay. We appreciate the booking feedback and are refining our reservation processes. We look forward to welcoming you back.

Thanks for the awesome review, [Guest Name]! So glad your stay was great. We're streamlining our booking process so it's even easier. Can't wait to see you again!

Thank you for the kind review, [Guest Name]! We're happy your stay was positive. We hear the booking feedback and are making it smoother. We'd love your next experience to be perfect from start to finish!

Thank you for the outstanding review, [Guest Name]! We are thrilled you had an exceptional stay. Maintaining impeccable cleanliness is a point of pride for our team. We look forward to welcoming you back.

Wow, thank you so much, [Guest Name]! We're thrilled you had an amazing stay. Our housekeeping team is going to love reading this! Can't wait to welcome you back!

Thank you so much for this wonderful review, [Guest Name]! It means a lot to know you felt comfortable and well taken care of. Our team takes great pride in creating that experience. See you next time!

Thank you for the exceptional review, [Guest Name]! We are delighted you had a restful and enjoyable stay. A peaceful environment is essential, and we're glad we delivered. We look forward to hosting you again.

Thank you so much, [Guest Name]! We're so happy you had a perfect stay and slept well. That's what it's all about! Can't wait to have you back!

What a wonderful review - thank you, [Guest Name]! We're so glad your stay was peaceful and relaxing. Everyone deserves a great night's sleep away from home. See you soon!

Thank you for the outstanding review, [Guest Name]! We are proud of our front desk team and thrilled they provided a warm welcome. First impressions matter, and we're glad ours was a great one. We look forward to seeing you again.

Thank you SO much, [Guest Name]! Our front desk team will be so happy to hear this. We love making a great first impression. Can't wait to welcome you back!

What a kind review - thank you, [Guest Name]! Our team truly cares about making every guest feel at home from the moment they walk in. Knowing that came through means everything. See you next time!

Thank you for the exceptional review, [Guest Name]! We are delighted that your room exceeded expectations. We take pride in maintaining comfortable, well-appointed rooms. We look forward to hosting you again.

Thank you so much, [Guest Name]! We're thrilled you loved the room. We work hard to make every room feel like a retreat. Can't wait to have you back!

Thank you for this wonderful review, [Guest Name]! We're so glad the room felt like a home away from home. That's exactly the feeling we aim for. Looking forward to your next visit!

Thank you for the wonderful review, [Guest Name]! We are delighted that you found exceptional value in your stay. Delivering quality at a fair price is central to our mission. We look forward to welcoming you back.

Thank you so much, [Guest Name]! We're so happy you felt you got great value. We work hard to deliver an amazing experience without breaking the bank. See you next time!

What a lovely review - thank you, [Guest Name]! We know travel costs add up, so it means a lot to hear you felt our stay was worth every penny. We look forward to seeing you again!

Thank you for the outstanding review, [Guest Name]! We are proud of our housekeeping team and thrilled they contributed to your wonderful stay. We look forward to welcoming you back.

Thank you SO much, [Guest Name]! Our housekeeping team works so hard, and they'll be thrilled to hear this. We love making your stay spotless and comfortable. See you soon!

Thank you for the kind words, [Guest Name]! Our housekeeping team takes such pride in their work, and knowing it made a difference in your stay means the world. Can't wait to welcome you back!

Thank you for the exceptional review, [Guest Name]! We are delighted that our dining experience added to your wonderful stay. We will share your kind words with our culinary team. We look forward to hosting you again.

Thank you so much, [Guest Name]! Our kitchen team is going to love reading this. We're so glad the food was a highlight of your stay. Can't wait to feed you again!

What a wonderful review - thank you, [Guest Name]! Great food makes a great stay even better, and we're so glad our culinary team delivered. We look forward to your next visit!

Thank you for the outstanding review, [Guest Name]! We are thrilled that your experience was seamless from booking to checkout. We look forward to welcoming you back.

Thank you so much, [Guest Name]! We love hearing that everything was smooth from start to finish. That's the goal! Can't wait to have you back!

Thank you for this wonderful review, [Guest Name]! We're so glad everything - from booking to checkout - was a great experience. We know the little things matter. See you next time!