Landscaping Company Review Response Examples & Templates

Thank you for your feedback, [Customer Name]. We sincerely apologize that the finished work did not meet our design standards. Uneven hardscaping and improper plant spacing are not acceptable results from [Business Name]. We would like to send our project manager to evaluate and correct these issues at no additional cost. Please contact us at [email/phone] to schedule a visit.

Hi [Customer Name], we're really sorry the project didn't turn out the way it should have. That's not the kind of work [Business Name] stands for, and we want to come back and fix it right. Please call us at [phone] - we won't rest until your yard looks exactly the way you envisioned.

We're deeply sorry about your experience, [Customer Name]. You trusted us with your outdoor space, and we understand how disappointing it is when the results don't match what was promised. We want to make this right. Please reach out at [email/phone] so we can correct these issues personally.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the billing discrepancy. Transparent pricing is fundamental to our business, and unexpected charges without prior approval are not our standard. We would like to review your invoice line by line. Please contact us at [email/phone] so we can resolve this.

Hi [Customer Name], we're really sorry about the pricing surprise. Nobody wants a bill nearly double the quote, and that's not how we want to do business at [Business Name]. We'd love to go over the charges with you and make it right. Give us a call at [phone].

We completely understand your frustration, [Customer Name]. Investing in your yard is a big decision, and being charged far more than expected feels terrible. We take this seriously and want to review every charge with you. Please reach out at [email/phone] so we can address this personally.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the extended timeline on your project. Completing work on schedule is a commitment we take seriously, and we failed to meet that standard. We would like to discuss a plan to finish your project immediately. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the delays. A five-day job turning into three weeks is not okay, and we totally understand your frustration. We want to get your project wrapped up right away. Please call us at [phone] so we can make a plan.

We're truly sorry, [Customer Name]. Having your yard torn up for weeks while waiting on a crew that keeps disappearing is incredibly stressful. You deserve better, and we want to finish your project as our top priority. Please reach out at [email/phone] so we can make this right.

Thank you for your feedback, [Customer Name]. We apologize for the lack of communication and unauthorized changes to your project. All modifications should be approved by the homeowner before any work proceeds. We would like to discuss how to correct these issues. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the communication breakdown. Making changes to your yard without asking you first is not how [Business Name] does things. We dropped the ball and we want to fix this. Please call us at [phone] so we can make it right.

We're sincerely sorry, [Customer Name]. Discovering that your landscaping was changed without your input is frustrating and disrespectful. Your vision for your outdoor space matters most, and we should have communicated every step of the way. Please contact us at [email/phone] - we want to correct this.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the condition of your property after our work. Leaving a clean job site is a basic standard at [Business Name], and we did not meet it. We would like to send a crew to clean up immediately. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the mess. Leaving dirt and debris all over your property is totally unacceptable, and that's not how we operate at [Business Name]. We want to come clean everything up right away. Please call us at [phone].

We're deeply sorry about this, [Customer Name]. Having to spend your own time cleaning up after a crew you hired is the last thing anyone should deal with. We take full responsibility and want to make this right immediately. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We sincerely apologize that the plants we installed did not survive. Proper plant selection for sun exposure, soil, and climate is a responsibility we take seriously. We would like to assess the situation and replace the affected plants. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the plants dying. Planting shade plants in full sun is a mistake that shouldn't happen, and we want to make it right. Let us come out and replace them with the right plants for your yard. Please call us at [phone].

We're deeply sorry, [Customer Name]. Watching your new plants die after investing in your landscape is heartbreaking. You trusted our expertise, and we let you down. We want to replace the plants and get it right this time. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We sincerely apologize for the unprofessional behavior of our crew. Smoking on client property, littering, and not securing gates are serious violations of our policies. We are addressing this internally and would like to discuss this with you. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the crew's behavior. That is completely unacceptable, especially letting your dog out - your pet's safety is serious. We're dealing with this right away. Please call us at [phone] so we can make it up to you.

We're deeply sorry about this experience, [Customer Name]. Having workers disrespect your property and put your pet at risk is completely unacceptable. We understand how upsetting this must have been. We're taking immediate action and want to make this right. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We sincerely apologize for the missed visits and inconsistent service. Reliable, scheduled maintenance is a core commitment at [Business Name], and we failed to deliver. We would like to discuss how to restore your confidence. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry we let you down. Skipping visits without telling you and then rushing through the work is not who we are at [Business Name]. We want to make this right. Please call us at [phone] so we can get back on track.

We're truly sorry, [Customer Name]. You're paying for dependable lawn care, and we understand how frustrating it is when the crew just doesn't show up. You deserve consistency, and we want to earn your trust back. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize that the work did not fully meet your expectations. We would like to send our project lead to evaluate and address the quality concerns. Please contact us at [email/phone].

Hi [Customer Name], thanks for the feedback. We're sorry the work wasn't up to par - that's not what we aim for at [Business Name]. We'd like to come back and fix things up. Please call us at [phone].

We appreciate your feedback, [Customer Name]. We understand how disappointing it is when your yard doesn't look the way you pictured. We want to address the issues and make it right. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the pricing concerns. We are reviewing our estimating process to ensure greater accuracy and upfront communication. We would like to discuss this further. Please contact us at [email/phone].

Hi [Customer Name], thanks for the feedback. We're sorry the final cost was more than expected - we know that's frustrating. We're working on making our estimates more accurate. Give us a call at [phone] and let's talk about it.

We appreciate your feedback, [Customer Name]. We understand how stressful unexpected costs can be, especially for a landscaping investment. We're improving our pricing transparency and would like to review your charges. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the project delays and are reviewing our scheduling procedures. We would like to discuss a timeline to complete your project. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the delays. We know waiting around for your yard to be finished is frustrating, and we should have kept you posted. We'd love a chance to wrap things up. Call us at [phone].

We appreciate your feedback, [Customer Name]. We know how disruptive a drawn-out project can be, and we're sorry we didn't stick to the timeline. We're making improvements. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the lack of communication during your project. We are improving how our teams update homeowners on progress and changes. Please contact us at [email/phone] to discuss further.

Hi [Customer Name], sorry about the poor communication. You deserve to know what's happening in your own yard, and we should have kept you in the loop. Reach out at [phone] if you'd like to chat.

We appreciate your feedback, [Customer Name]. Being left out of decisions about your own landscape is unsettling, and we're sorry. We're training our teams to communicate better at every step. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the insufficient cleanup. We are reinforcing our job site standards with all crews. We would like to send someone to address the remaining mess. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the cleanup issues. That's not how we like to leave a job. We'd like to come clean things up properly. Please call us at [phone].

We're sorry about the mess, [Customer Name]. We understand how frustrating it is to have debris left behind after paying for professional work. We want to make it right. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the plant health issues. We are reviewing our plant selection and installation procedures. We would like to assess and replace the affected plants. Please contact us at [email/phone].

Hi [Customer Name], we're sorry the plants aren't doing well. We want to come take a look and replace anything that's struggling. Please call us at [phone] and we'll get it sorted.

We appreciate your feedback, [Customer Name]. We understand how disappointing it is to see your new landscaping struggle. We want to fix this for you. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the crew's behavior. We hold our teams to high professional standards and are addressing this matter internally. Please contact us at [email/phone] to discuss further.

Hi [Customer Name], we're sorry about the crew's behavior. That's not how our teams should act on anyone's property. We're dealing with it. Call us at [phone] if you'd like to talk about it.

We appreciate your feedback, [Customer Name]. Having workers behave unprofessionally in your space is not acceptable. We're sorry and are taking corrective action. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the inconsistent service. We are improving our scheduling and quality control to ensure reliable visits. Please contact us at [email/phone] to discuss your service plan.

Hi [Customer Name], we're sorry about the missed visits. We know you count on us to show up regularly, and we dropped the ball. We'd love a chance to do better - call us at [phone].

We appreciate your feedback, [Customer Name]. We know unreliable service is frustrating, especially when you're counting on your lawn looking its best. We're making changes. Please reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We are committed to consistent quality in every landscape project and have noted your concerns. We look forward to exceeding your expectations next time.

Hi [Customer Name], thanks for the honest review! Sorry the work wasn't 100%. We're always striving to improve. Next time we'll make sure your yard is exactly what you had in mind!

Thanks for your feedback, [Customer Name]. We're glad some things went well and take your quality concerns to heart. Your yard should look exactly the way you dreamed, and we're committed to getting there.

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We are working to improve our estimate accuracy so customers know exactly what to expect before work begins. We hope to earn your full confidence next time.

Hi [Customer Name], thanks for the honest review! Glad the landscaping work itself was solid. We hear you on the pricing and are working on making our estimates clearer upfront. Hope to see you again!

Thanks for the feedback, [Customer Name]. We're glad parts of the experience were positive. We understand the pricing concern and are working hard on transparency so there are no surprises.

Thank you for your review, [Customer Name]. We appreciate the feedback regarding our timeline. We are improving our project scheduling and crew coordination. We hope to deliver a smoother experience next time.

Hi [Customer Name], thanks for the review! Sorry about the timing. We're working on sticking to our schedules better so you're not left waiting. Glad the final result turned out well!

Thanks for your feedback, [Customer Name]. We know project delays are stressful, especially when your yard is in the middle of a transformation. We're glad the finished work met your needs and are working on faster turnarounds.

Thank you for your review, [Customer Name]. We appreciate the feedback on communication. We are training our project managers to provide more frequent updates throughout every job. We look forward to serving you again.

Hi [Customer Name], thanks for the honest review! We hear you on the communication. We're coaching our team to keep homeowners in the loop at every stage. Glad the landscaping turned out well!

Thanks for sharing, [Customer Name]. We understand wanting to know what's happening with your landscape project. We're working on better updates at every step so you always feel informed.

Thank you for your review, [Customer Name]. We appreciate the feedback and apologize for the cleanup issues. We are reinforcing our job site procedures with all crews. We hope to earn a higher rating next time.

Hi [Customer Name], thanks for the review! Sorry about the cleanup. We're reminding our crews to leave every property spotless. Glad the landscaping work itself turned out great!

Thanks for the honest feedback, [Customer Name]. We understand that a messy job site takes away from beautiful new landscaping. We're making improvements to our cleanup process. Appreciate your patience.

Thank you for your review, [Customer Name]. We appreciate the feedback on plant health. We are reviewing our species selection process to better match plants to each property's conditions. Please contact us at [email/phone] if any plants need attention.

Hi [Customer Name], thanks for the review! Sorry some plants aren't thriving. We're happy to come take a look and swap anything that's not doing well. Just call us at [phone]!

Thanks for your feedback, [Customer Name]. We know it's frustrating to see new plants struggle. We'd love to check on them and make sure everything is healthy. Please reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the feedback regarding our crew. We hold our teams to high standards of professionalism and will address the concerns you raised. We look forward to providing a better experience next time.

Hi [Customer Name], thanks for the honest review! We hear you on the crew's behavior. We're having a conversation with them about respecting every property. Glad the actual work was good!

Thanks for sharing, [Customer Name]. We understand that professionalism matters just as much as the landscaping itself. We're addressing this with our crew. We appreciate your feedback.

Thank you for your review, [Customer Name]. We appreciate the feedback on service consistency. We are refining our scheduling systems to ensure every visit happens on time and to our standards. We look forward to serving you more reliably.

Hi [Customer Name], thanks for the review! Sorry about the inconsistency. We're tightening up our schedule so you always know when to expect us. Glad the work quality is solid when we're there!

Thanks for the feedback, [Customer Name]. We know you count on consistent service, and we want to deliver that every time. We're making scheduling improvements so you can rely on us.

Thank you for the great review, [Customer Name]! We're glad the landscaping met your expectations. We appreciate the detailed feedback and will continue striving for perfection on every project. We look forward to your next outdoor improvement!

Thanks for the awesome review, [Customer Name]! Almost a perfect score - we'll aim for 5 stars next time! Glad your yard is looking great.

Thank you for the wonderful review, [Customer Name]! We appreciate your honest feedback and are committed to delivering flawless landscapes every time. Can't wait to help with your next project!

Thank you for the great review, [Customer Name]! We're glad the landscaping work met your expectations. We appreciate the pricing feedback and are always working to deliver the best value for quality outdoor transformations. We look forward to serving you again!

Thanks for the awesome review, [Customer Name]! Glad your yard looks amazing. We hear you on the pricing and are always working to be competitive. See you next time!

Thank you for the kind review, [Customer Name]! We're thrilled with the result but understand the pricing concern. We're always striving to offer the best value for quality landscaping work.

Thank you for the positive review, [Customer Name]! We're glad the finished landscape exceeded your expectations. We appreciate the scheduling feedback and are working to improve our project timelines.

Thanks for the great review, [Customer Name]! Sorry about the wait - we're working on faster turnarounds. Glad the finished yard was worth it!

Thank you, [Customer Name]! We appreciate your patience with the timeline and are glad the final result made you happy. We're improving our scheduling to make the whole experience smoother.

Thank you for the excellent review, [Customer Name]! We're glad the landscaping turned out beautifully. We appreciate the communication feedback and are working to keep homeowners better informed throughout every project.

Thanks for the great review, [Customer Name]! We hear you on the communication - we'll make sure to keep you posted every step of the way next time. Glad your yard looks fantastic!

Thank you, [Customer Name]! We're thrilled with the result and appreciate the feedback about keeping you more informed. We want the whole experience to be great, not just the finished landscape.

Thank you for the kind review, [Customer Name]! We're glad the landscaping work was excellent. We apologize for any inconvenience with the cleanup and are reinforcing our standards with every crew.

Thanks for the great review, [Customer Name]! Sorry about the minor cleanup issue - we're reminding our crew to leave every property looking spotless. Glad the landscaping itself was top-notch!

Thank you for the wonderful review, [Customer Name]! We appreciate the note about the cleanup. We want every detail of the experience to be perfect, not just the landscaping!

Thank you for the positive review, [Customer Name]! We're glad the overall landscape design is looking great. We've noted your plant health feedback and are happy to check on anything that needs attention. Please contact us at [email/phone].

Thanks for the great review, [Customer Name]! Glad the yard looks awesome overall. If any plants need a little extra TLC, just give us a call at [phone] - we're happy to help!

Thank you, [Customer Name]! We're glad the landscape is coming together beautifully. We care about every plant's health and want them all to thrive. Don't hesitate to reach out at [email/phone] if anything needs attention.

Thank you for the positive review, [Customer Name]! We're glad the landscaping work was excellent. We appreciate the feedback on our crew and are always reinforcing professional standards. Thank you for choosing [Business Name]!

Thanks for the great review, [Customer Name]! We hear you on the crew feedback and are working on making the whole experience 5 stars. Glad your yard looks amazing!

Thank you for the kind review, [Customer Name]! We appreciate you sharing your experience. We want every interaction - from the crew to the finished landscape - to be outstanding. We're working on it!

Thank you for the excellent review, [Customer Name]! We're glad our service has been meeting your expectations. We appreciate the feedback on consistency and are committed to reliable, on-schedule service every visit.

Thanks for the great review, [Customer Name]! We're almost at 5 stars - we'll tighten up the consistency to earn that perfect score. Glad your yard looks great!

Thank you, [Customer Name]! We're glad the service has been strong overall. We hear you on consistency and want every visit to meet the same high standard. We're here for you.

Thank you for the outstanding review, [Customer Name]! We're thrilled that the landscaping design and craftsmanship exceeded your expectations. Our team takes tremendous pride in transforming outdoor spaces. We look forward to helping you with future projects at [Business Name]!

Wow, thanks [Customer Name]! So glad your yard turned out amazing. Our crew loves hearing that their hard work shows! Call us anytime you want to take your outdoor space to the next level.

Thank you so much, [Customer Name]! It means the world to know our work brought your vision to life. Your outdoor space is a reflection of you, and we're honored you trusted [Business Name] to create it!

Thank you for the outstanding review, [Customer Name]! We're thrilled that you found our pricing fair and our landscaping work excellent. Transparent, honest pricing is something we take great pride in at [Business Name]. We look forward to serving you again!

Wow, thanks [Customer Name]! So glad the price was right and your yard looks even better than expected. We love happy customers! Call us anytime you need landscaping help - we'll always take care of you.

Thank you so much, [Customer Name]! We know landscaping is a big investment, and it means the world to hear you felt the value matched the beautiful results. We're here whenever you need us!

Thank you for the outstanding review, [Customer Name]! We're pleased that our team completed your project on schedule and to your complete satisfaction. Timely, quality work is a commitment at [Business Name]. We look forward to serving you again!

Thanks for the awesome review, [Customer Name]! On time and looking incredible - that's what we love to hear! So glad you're enjoying the new landscape. Call us anytime.

Thank you, [Customer Name]! We know how important it is to get your outdoor space finished on time, and we're so glad everything came together beautifully. It's always a great day when the timeline and the results both exceed expectations!

Thank you for the outstanding review, [Customer Name]! We're pleased that our team kept you informed throughout the entire project. Clear communication is a core value at [Business Name]. We look forward to working with you again!

Thanks for the awesome review, [Customer Name]! We love keeping our clients in the loop - an informed homeowner is a happy homeowner. Glad the whole experience and the final landscape were amazing!

Thank you, [Customer Name]! We believe you deserve to know every detail about the work being done on your property. So glad our team made you feel informed, respected, and excited about the results!

Thank you for the excellent review, [Customer Name]! We're glad our team completed the work beautifully and left your property spotless. A clean job site is just as important as the landscaping itself at [Business Name]. We look forward to your next project!

Thanks for the amazing review, [Customer Name]! We love hearing that we left your property looking perfect. Clean work is good work! See you next time.

Thank you so much, [Customer Name]! We take pride in leaving every property better than we found it. So glad the whole experience - the landscaping and the cleanup - was five stars for you!

Thank you for the excellent review, [Customer Name]! We're delighted that the plants we selected are thriving in your landscape. Proper plant selection for your property's conditions is something we take great care with at [Business Name]. We look forward to helping your garden continue to flourish!

Thanks for the amazing review, [Customer Name]! So glad everything is growing beautifully. We love picking the perfect plants for every yard! If you ever want to add more, just give us a call.

Thank you so much, [Customer Name]! There's nothing better than seeing a landscape come alive with healthy, thriving plants. We're so glad we could create that for you. Your garden is going to keep getting more beautiful every season!

Thank you for the outstanding review, [Customer Name]! We're proud that our crew demonstrated the professionalism and respect that [Business Name] is built on. Our team takes pride in treating every property with care. We look forward to serving you again!

Thanks for the awesome review, [Customer Name]! Our crew will love hearing this - they work hard and take pride in being respectful on every property. So glad you had a great experience! Call us anytime.

Thank you so much, [Customer Name]! It means a lot to know our crew made you feel comfortable and respected. We treat every property like it's our own, and your kind words remind us why we love this work!

Thank you for the outstanding review, [Customer Name]! We're delighted that our consistent, reliable service has earned your trust. Dependable lawn care and landscape maintenance are what [Business Name] is built on. We look forward to keeping your property beautiful for years to come!

Thanks for the amazing review, [Customer Name]! Showing up on time, every time - that's what we promise. So glad your yard always looks its best. We're just a call away whenever you need us!

Thank you so much, [Customer Name]! We know how much it means to have a landscaping team you can count on week after week. We're honored to be that team for you. Your trust means everything to us!