Pet Groomer Review Response Examples & Templates

Thank you for your feedback, [Customer Name]. We sincerely apologize that the grooming results did not meet your expectations. Every pet deserves to leave looking and feeling their best, and we clearly fell short. We would like the opportunity to correct the groom at no charge. Please contact us at [email/phone] so we can schedule a redo.

Hi [Customer Name], we're really sorry about how your pup's groom turned out. That's definitely not the quality [Business Name] is known for, and we feel terrible about it. We'd love to bring your dog back in and fix things up properly, on us. Give us a call at [phone] and we'll make it right.

We're deeply sorry, [Customer Name]. We know you trusted us with your pet, and seeing a result that doesn't match what you asked for is so disappointing. We understand your frustration completely. Please reach out to us at [email/phone] so we can correct the groom and restore your confidence in our work.

Thank you for bringing this to our attention, [Customer Name]. The safety and comfort of every pet in our care is our highest priority, and we take your concerns very seriously. We would like to discuss what happened in detail and review our handling procedures. Please contact us at [email/phone] so we can address this directly.

Hi [Customer Name], we're so sorry to hear your dog was stressed after his visit. That breaks our hearts, and it's not the experience we want any pet to have at [Business Name]. We'd really like to talk with you about what happened. Please call us at [phone] so we can make sure this doesn't happen again.

We're deeply concerned by what you've shared, [Customer Name]. Your pet's well-being means everything to us, and we understand how upsetting it must be to see your dog frightened. We want to learn exactly what happened and take immediate steps to address it. Please reach out at [email/phone] so we can discuss this privately.

Thank you for your feedback, [Customer Name]. We apologize for the billing discrepancy. Transparent pricing is fundamental to how we operate, and we understand how frustrating unexpected charges can be. We would like to review your invoice and discuss the additional services that were performed. Please contact us at [email/phone] so we can resolve this.

Hi [Customer Name], we're really sorry about the surprise on your bill. Nobody likes that, and we should have communicated the extra costs before starting the work. We'd love to talk this through and make it right. Give us a call at [phone] and let's sort it out.

We completely understand your frustration, [Customer Name]. Being charged nearly double what you expected without a heads-up is not okay. We take this seriously and want to review every charge with you. Please reach out at [email/phone] so we can address this personally and make it right.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the extended wait time. Keeping pets in our care longer than necessary is not our practice, and we understand your concern. We are reviewing our scheduling procedures to prevent this. Please contact us at [email/phone] so we can discuss what happened.

Hi [Customer Name], we're so sorry your cat was there all day. That's way too long, and we completely understand your frustration. We're looking into what happened with the scheduling so this doesn't happen again. Please call us at [phone] - we want to make this right.

We're truly sorry, [Customer Name]. We know how stressful it is to worry about your pet being away from home for so long. Your cat deserved better, and so did you. We're taking steps to improve our scheduling. Please reach out at [email/phone] so we can discuss this further.

Thank you for your feedback, [Customer Name]. We sincerely apologize that your pet's specific needs were not followed. Honoring owner instructions, especially regarding sensitivities and allergies, is critical. We are retraining our staff on intake procedures. Please contact us at [email/phone] so we can address your pet's reaction.

Hi [Customer Name], we're really sorry your instructions about the hypoallergenic shampoo weren't followed. That's not okay - when a pet parent tells us something, we need to listen. We'd like to help with your dog's skin irritation. Please call us at [phone] so we can make this right.

We're deeply sorry, [Customer Name]. You trusted us with specific instructions about your dog's sensitive skin, and we let you down. Seeing your pet uncomfortable because we didn't listen must be so frustrating. Please reach out at [email/phone] - we want to help and make sure this never happens again.

Thank you for your feedback, [Customer Name]. We apologize for the dismissive behavior you experienced. Every pet and pet parent deserves to be treated with respect and compassion, especially when a pet is anxious. We are addressing this with our staff. Please contact us at [email/phone] to discuss your experience further.

Hi [Customer Name], we're really sorry about how you were treated. Your puppy's anxiety is completely valid, and our team should have been understanding and supportive. That's not who [Business Name] is. Please call us at [phone] - we want to make it up to you and your pup.

We're sincerely sorry, [Customer Name]. Having someone dismiss your concerns about your puppy's anxiety is hurtful, and we understand why you're upset. Your pet's comfort should always be our priority. Please reach out at [email/phone] so we can make this right and ensure a better experience next time.

Thank you for your feedback, [Customer Name]. We apologize for the condition of our facility during your visit. A clean, sanitary environment is essential for pet safety, and we fell short of our own standards. We have conducted a thorough review of our cleaning protocols. Please contact us at [email/phone] to discuss your concerns.

Hi [Customer Name], we're really sorry about the state of the shop when you visited. That's not the clean environment we want for our furry clients or their parents. We've done a deep clean and tightened up our procedures. We hope you'll give us another chance - call us at [phone].

We're deeply sorry, [Customer Name]. Walking into a grooming facility and seeing unsanitary conditions is alarming - we completely understand why you were concerned about your pet's health. We've taken immediate steps to address this. Please reach out at [email/phone] so we can restore your confidence.

Thank you for contacting us, [Customer Name]. We take reports like this extremely seriously. The safety of every pet in our care is our highest priority, and we are concerned to hear about your experience. We would like to discuss this with you privately and review the details of the appointment. Please contact us at [email/phone] as soon as possible.

Hi [Customer Name], we are so sorry to hear about your dog. Nothing matters more to us than the safety of the pets we care for, and we want to understand what happened. Please call us at [phone] right away so we can talk about this and make sure your pup is okay.

We are deeply concerned and sorry to hear this, [Customer Name]. We understand how upsetting and frightening it is to find your pet hurt. Your pet's safety and well-being is our absolute top priority. We want to discuss this with you privately and immediately. Please reach out at [email/phone] so we can address this together.

Thank you for your feedback, [Customer Name]. We apologize that the grooming did not meet your expectations. We are reviewing our quality standards and would like the opportunity to correct the cut. Please contact us at [email/phone].

Hi [Customer Name], thanks for the feedback. We're sorry the groom wasn't what you wanted - we know that's frustrating. We'd love a chance to fix it up for you. Give us a call at [phone].

We appreciate your feedback, [Customer Name]. We understand the disappointment of picking up your pet and the groom not being what you envisioned. We're working to improve and would like to make it right. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. Pet safety is our top priority, and we take your concerns very seriously. We are reviewing our handling procedures and would like to discuss this further. Please contact us at [email/phone].

Hi [Customer Name], thanks for letting us know. We're sorry your pet wasn't comfortable during the visit. We want every pet to feel safe at [Business Name]. Please call us at [phone] so we can discuss how to make the next visit better.

We appreciate your feedback, [Customer Name]. We understand how worrying it is when your pet seems distressed. We're reviewing our approach and want to make sure your pet feels safe. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the pricing concerns. We are improving our communication about potential additional charges before services begin. Please contact us at [email/phone] to discuss your bill.

Hi [Customer Name], thanks for the feedback. We're sorry the final bill was a surprise - we know that's no fun. We're working on communicating costs better upfront. Give us a call at [phone] and let's talk about it.

We appreciate your feedback, [Customer Name]. We understand how frustrating unexpected charges can be, especially when you budgeted for a specific amount. We're improving our pricing transparency. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the scheduling delays. We are working to improve our appointment management so pets spend less time in our facility. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the long wait. We know you and your pet don't want to spend all day at the groomer. We're tightening up our scheduling. Call us at [phone] - we'll do better next time.

We appreciate your feedback, [Customer Name]. We know waiting and worrying about your pet all day is stressful. We're making changes to our scheduling. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize that your pet's specific requirements were not followed. We are reinforcing our intake procedures to ensure all owner instructions are documented and communicated. Please contact us at [email/phone].

Hi [Customer Name], we're sorry we missed the mark on your pet's needs. Listening to pet parents is super important to us, and we dropped the ball. We're fixing our process. Call us at [phone] if there's anything we can do.

We appreciate your feedback, [Customer Name]. We understand how important it is that we follow your specific instructions for your pet. We're improving our communication process. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the unprofessional behavior. All pets and their owners deserve to be treated with care and respect. We are addressing this with our team. Please contact us at [email/phone].

Hi [Customer Name], we're sorry you had a less-than-great experience with our staff. Every pet parent should feel welcome at [Business Name]. We're working on it. Reach out at [phone] if you'd like to chat.

We appreciate your feedback, [Customer Name]. Being dismissed when you're sharing your pet's needs is hurtful. We're retraining our team on compassionate customer service. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the state of our facility. We are committed to maintaining a clean, sanitary grooming environment and have reinforced our cleaning procedures. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the mess. That's not the standard we set for ourselves at [Business Name]. We've tightened up our cleaning routine. Hope you'll give us another look. Call us at [phone].

We appreciate your feedback, [Customer Name]. We understand that a clean environment is essential for your peace of mind and your pet's health. We've made improvements. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We take any report involving a pet's well-being extremely seriously. We would like to discuss this matter with you privately. Please contact us at [email/phone] as soon as possible.

Hi [Customer Name], we're very sorry to hear about this and want to make sure your pet is doing okay. Please call us at [phone] so we can talk about what happened and how we can help.

We're concerned by your feedback, [Customer Name]. Your pet's safety and well-being is what matters most, and we want to understand what happened. Please reach out at [email/phone] so we can discuss this privately.

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We are committed to consistent grooming quality and have noted your concerns. We look forward to exceeding your expectations next time.

Hi [Customer Name], thanks for the honest review! Sorry the groom wasn't quite perfect. We're always working to improve, and next time we'll make sure your pet looks amazing. Hope to see you again!

Thanks for sharing, [Customer Name]. We're glad some things went well and take your quality concerns to heart. We want every pet to leave looking their absolute best. We're committed to doing better.

Thank you for your review, [Customer Name]. We appreciate the feedback on our handling. Pet safety is paramount, and we take every concern seriously. We welcome the chance to discuss how we can improve your pet's experience. Please contact us at [email/phone].

Hi [Customer Name], thanks for the review. We want every pet to feel comfortable and safe with us. If there's anything we can do differently for your pet, let us know - call us at [phone].

Thanks for your feedback, [Customer Name]. We understand how important your pet's comfort is, and we want to get it right. We'd love to learn more about what would help your pet feel safe. Please reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We are working to improve our pricing transparency so clients know exactly what to expect. We hope to earn your full confidence next time.

Hi [Customer Name], thanks for the honest review! Glad the grooming was good. We hear you on the pricing and are working on making our estimates clearer upfront. Hope to see you again!

Thanks for the feedback, [Customer Name]. We're glad parts of the experience were positive. We understand the pricing concern and are working hard on transparency. We appreciate your trust.

Thank you for your review, [Customer Name]. We appreciate your feedback regarding wait times. We are improving our scheduling process to minimize the time pets spend in our facility. We hope to serve you better next time.

Hi [Customer Name], thanks for the review! Sorry about the wait. We're working on tighter scheduling so you and your pet aren't stuck waiting. Glad the grooming itself was solid!

Thanks for your feedback, [Customer Name]. We know waiting is stressful, both for you and your pet. We're making changes to keep things running on schedule. We appreciate your patience.

Thank you for your review, [Customer Name]. We appreciate the feedback on our communication. We are enhancing our intake process to ensure every pet's specific needs are documented. We look forward to serving you again.

Hi [Customer Name], thanks for the honest review! We hear you on the communication. We're working on asking better questions at check-in so every pet gets exactly what they need. See you next time!

Thanks for sharing, [Customer Name]. We understand how important it is that we listen to your pet's needs. We're improving our process to make sure nothing gets missed. We appreciate your feedback.

Thank you for your review, [Customer Name]. We appreciate the feedback regarding our staff interactions. We are committed to providing warm, professional service to every client. We hope to earn a higher rating next time.

Hi [Customer Name], thanks for the review! Sorry the staff experience wasn't top-notch. We're coaching our team to bring more warmth and patience to every visit. Glad the groom was good though!

Thanks for your honest feedback, [Customer Name]. We understand that the personal touch matters just as much as the grooming itself. We're working on making every interaction a positive one.

Thank you for your review, [Customer Name]. We appreciate the feedback on our facility's condition. We are reinforcing our cleaning schedules to ensure a consistently clean environment. We hope to earn a higher rating next time.

Hi [Customer Name], thanks for the honest review! We hear you on the cleanliness. We're stepping up our cleaning game to make sure the shop sparkles every time. Glad the grooming was good!

Thanks for the feedback, [Customer Name]. We understand that a clean facility gives you confidence in our care. We're making improvements and appreciate your patience.

Thank you for your review, [Customer Name]. Any concern about a pet's well-being is taken very seriously at [Business Name]. We would welcome the opportunity to discuss this with you directly. Please contact us at [email/phone].

Hi [Customer Name], thanks for the review. We take pet safety really seriously, and if there's anything that happened during the visit that concerns you, please call us at [phone] so we can talk about it.

Thanks for your feedback, [Customer Name]. Any concern involving your pet's comfort or safety is worth addressing. We'd like to follow up with you personally. Please reach out at [email/phone].

Thank you for the great review, [Customer Name]! We're glad your pet's groom was nearly perfect. We appreciate the feedback and will continue refining our work. We look forward to a 5-star visit next time!

Thanks for the awesome review, [Customer Name]! So close to perfect - we'll aim for 5 stars next time! Glad your fur baby looked great. See you soon!

Thank you for the wonderful review, [Customer Name]! We appreciate your honest feedback and are committed to making every groom flawless. We can't wait to see your pet again!

Thank you for the positive review, [Customer Name]! We're glad your pet had a good experience. We take your handling feedback seriously and are always working to make every pet feel safe and comfortable.

Thanks for the great review, [Customer Name]! We love making pets feel comfortable. If there's anything we can do to make the next visit even better for your fur baby, just let us know!

Thank you, [Customer Name]! We appreciate you trusting us with your pet and are glad the experience was positive. We're always looking for ways to make every pet feel even more safe and relaxed.

Thank you for the great review, [Customer Name]! We're glad the grooming met your expectations. We appreciate the pricing feedback and are always working to deliver excellent value for our services.

Thanks for the awesome review, [Customer Name]! Glad your pet looked amazing. We hear you on the pricing and are always working to give the best value. See you next time!

Thank you for the kind review, [Customer Name]! We're thrilled with the grooming results but understand the pricing concern. We strive to offer the best value for quality pet grooming.

Thank you for the positive review, [Customer Name]! We're glad the grooming was great. We appreciate the scheduling feedback and are working to minimize wait times for every client.

Thanks for the great review, [Customer Name]! Sorry about the little wait - we're tightening up our schedule. Glad your pet came out looking fabulous!

Thank you, [Customer Name]! We appreciate your patience with the timing and are glad the groom was worth the wait. We're improving our scheduling to make the whole experience smoother.

Thank you for the excellent review, [Customer Name]! We're glad your pet's grooming went well. We appreciate the communication feedback and are enhancing how we document and follow pet-specific instructions.

Thanks for the great review, [Customer Name]! We hear you on the communication and are working to make check-in smoother. Glad your pet looks great!

Thank you, [Customer Name]! We're thrilled with the result and appreciate the feedback about communication. We want to make sure every pet's unique needs are heard and followed perfectly.

Thank you for the positive review, [Customer Name]! We're glad the grooming was excellent. We appreciate the feedback on our staff interactions and are committed to delivering warm, attentive service at every visit.

Thanks for the great review, [Customer Name]! We're working on bringing even more warmth and friendliness to every visit. Glad your pet had a great groom!

Thank you, [Customer Name]! We appreciate the honest feedback. We want the people experience to be just as great as the grooming. We're always working on that personal touch.

Thank you for the great review, [Customer Name]! We're glad the grooming was excellent. We appreciate the note about our facility and are reinforcing our cleaning standards to ensure a spotless environment at all times.

Thanks for the awesome review, [Customer Name]! We hear you on the tidiness and are keeping things even cleaner. Glad your pet's groom was top-notch!

Thank you for the kind review, [Customer Name]! We appreciate the note about the facility. We want every detail of your visit to be perfect, not just the grooming. We're making improvements!

Thank you for the positive review, [Customer Name]! We're glad the overall experience was good. We take any safety-related note seriously and want to make sure everything is addressed. Please contact us at [email/phone] if you have any concerns.

Thanks for the great review, [Customer Name]! Pet safety is always our priority. If anything at all seemed off, please give us a call at [phone] - we want to make sure everything is perfect.

Thank you, [Customer Name]! We appreciate the feedback and want to make sure your pet is completely happy and healthy. Please don't hesitate to reach out at [email/phone] if you have any concerns at all.

Thank you for the outstanding review, [Customer Name]! We're thrilled that your pet's grooming exceeded your expectations. Our groomers take great pride in their craft, and it shows in reviews like yours. We look forward to your next visit at [Business Name]!

Wow, thanks [Customer Name]! So glad your fur baby looked amazing! Our groomers love what they do, and it makes our day to hear that. Can't wait to see you both again!

Thank you so much, [Customer Name]! Knowing that your pet left looking and feeling wonderful means the world to our team. We love making pets shine, and we're so glad you noticed the difference!

Thank you for the excellent review, [Customer Name]! We're delighted that your pet felt safe and comfortable throughout the grooming process. Gentle, patient handling is a core value at [Business Name]. We look forward to seeing you again!

Thanks for the amazing review, [Customer Name]! We love hearing that pets feel happy and relaxed with us. That's what it's all about! Give your pup a treat for being such a great client. See you next time!

Thank you so much, [Customer Name]! Knowing your pet felt safe in our hands means everything. We treat every pet like family, and it warms our hearts when owners notice. We're always here for you and your fur baby!

Thank you for the outstanding review, [Customer Name]! We're thrilled that you found our pricing fair and our grooming excellent. Transparent, honest pricing is something we take great pride in at [Business Name]. We look forward to serving you again!

Wow, thanks [Customer Name]! So glad the price was right and your pet looks even better. We love happy pet parents! Call us anytime - we'll always take care of you and your fur baby.

Thank you so much, [Customer Name]! We know pet grooming is an investment, and it means the world to hear you felt the value matched the quality. We're here whenever you need us!

Thank you for the outstanding review, [Customer Name]! We're pleased that our team was on time and completed the grooming promptly. Respecting your time and your pet's comfort is a priority at [Business Name]. We look forward to your next visit!

Thanks for the awesome review, [Customer Name]! In and out with a gorgeous groom - that's the goal every time! So glad you and your pet had a great experience. See you soon!

Thank you, [Customer Name]! We know your time is precious, and we're so glad we could get your pet groomed quickly and beautifully. It's always a great day when everything runs smoothly!

Thank you for the outstanding review, [Customer Name]! We're delighted that our team listened carefully to your pet's specific needs. Personalized care is at the heart of what we do at [Business Name]. We look forward to your next visit!

Thanks for the amazing review, [Customer Name]! We love getting to know each pet and what makes them special. So glad we nailed the grooming exactly how you wanted it. See you next time!

Thank you so much, [Customer Name]! Every pet is unique, and we're thrilled that you felt we truly understood your pet's needs. That personal connection is what makes our work so rewarding!

Thank you for the excellent review, [Customer Name]! We're proud that our staff made you and your pet feel welcome and cared for. Our team genuinely loves working with animals, and it shows. We look forward to seeing you again at [Business Name]!

Thanks for the awesome review, [Customer Name]! Our team absolutely loves what they do, and your kind words made their day. Give your pet an extra belly rub from us! See you next time!

Thank you so much, [Customer Name]! Our team puts their heart into every grooming session, and hearing that you and your pet felt the love means the world. We can't wait to welcome you both back!

Thank you for the outstanding review, [Customer Name]! We're glad you noticed our commitment to a clean, sanitary grooming environment. A spotless facility is just as important as a perfect groom at [Business Name]. We look forward to your next visit!

Thanks for the amazing review, [Customer Name]! We love keeping things fresh and clean for our furry clients. So glad you noticed! See you and your pet next time.

Thank you so much, [Customer Name]! We know a clean environment gives you peace of mind when entrusting your pet to us. We take pride in our facility and are so glad it made a difference for you!

Thank you for the excellent review, [Customer Name]! We're delighted that your pet had a safe, gentle grooming experience. The well-being of every pet in our care is our highest commitment at [Business Name]. We look forward to seeing you again!

Thanks for the amazing review, [Customer Name]! Safe, gentle grooming is what we're all about. So glad your pet had a wonderful time with us. We'll always treat them like one of our own!

Thank you so much, [Customer Name]! Knowing your pet was safe, happy, and beautifully groomed means everything to our team. We treat every pet as if they were our own, and it warms our hearts that you felt that care!