Physical Therapy Review Response Examples & Templates

Thank you for your feedback, [Customer Name]. We take all concerns about care outcomes very seriously and would like the opportunity to discuss your experience privately. Please contact us at [email/phone] so we can review your concerns and explore how we can better support your recovery.

Hi [Customer Name], we're really sorry to hear you're not seeing the progress you expected. Your recovery matters to everyone at [Business Name], and we'd love to talk with you about what we can do differently. Please reach out at [phone] - we want to help.

We're deeply sorry about your experience, [Customer Name]. We understand how frustrating and discouraging it is to invest time and effort into therapy and not feel improvement. We'd value the chance to discuss your concerns privately. Please contact us at [email/phone].

Thank you for your feedback, [Customer Name]. We sincerely apologize for the billing concerns. Transparent communication about costs and insurance coverage is essential to our practice. We would like to review the charges with you directly. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the billing surprise. Nobody should get an unexpected bill months later, and that's not the experience we want for our patients. We'd love to go over the charges with you. Please call us at [phone].

We completely understand your frustration, [Customer Name]. Unexpected medical bills are stressful, especially when you thought you were covered. We take this seriously and want to review everything with you. Please reach out at [email/phone] so we can address this personally.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the extended wait and the shortened treatment time. This does not reflect the standard of care we strive to provide. We are reviewing our scheduling procedures. Please contact us at [email/phone] to discuss further.

Hi [Customer Name], we're really sorry about the long wait and short session. That's not fair to you, and we completely understand your frustration. We're working on better scheduling so this doesn't happen again. Please reach out at [phone].

We're truly sorry, [Customer Name]. Your time is valuable, and waiting nearly an hour only to receive a shortened session is unacceptable. We take this feedback seriously and are making changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize that your experience did not reflect the compassionate care we strive to provide. We have addressed this with our clinical team and would welcome the opportunity to discuss your concerns. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry you felt dismissed during your visit. Your comfort and well-being are our priority, and we should have done much better. We've spoken with our team and are committed to improvement. Please reach out at [phone].

We're sincerely sorry, [Customer Name]. Being told to push through pain without feeling heard is unacceptable. You deserved compassion and attentive care, and we failed to provide that. We're making changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the lack of clear communication regarding your care. We believe every patient deserves a thorough explanation of their plan and goals. We would like to discuss this with you privately. Please contact us at [email/phone].

Hi [Customer Name], we're sorry you were left without clear direction about your care. You should always know the plan and what to expect. We're working on doing much better with communication. Please reach out at [phone] - we'd like to talk.

We're truly sorry, [Customer Name]. Feeling lost about your own recovery plan is frustrating and discouraging. You deserved better communication from our team. We're making improvements. Please contact us at [email/phone].

Thank you for your feedback, [Customer Name]. We sincerely apologize for the poor customer service you experienced. Every interaction should reflect our commitment to care and respect. We have addressed this with our administrative team. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the front desk experience. You deserve to be treated with courtesy every time you contact us. We've spoken with our team and are working on doing better. Please reach out at [phone].

We're deeply sorry, [Customer Name]. Dealing with rudeness on top of managing your health needs is the last thing you should have to face. We take this seriously and are making changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We sincerely apologize for the cleanliness and equipment concerns. Maintaining a safe, hygienic facility is fundamental to our practice. We have reviewed our sanitation procedures and are taking corrective action. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the state of the facility. That's not the standard we hold ourselves to at [Business Name]. We're addressing the cleaning and equipment issues right away. Please reach out at [phone].

We're deeply sorry about your experience, [Customer Name]. You should never have to worry about cleanliness or equipment safety during your therapy sessions. We take this very seriously and are making immediate improvements. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We sincerely apologize for the scheduling delays. We understand that timely access to care is critical for recovery. We are working to expand our availability. Please contact us at [email/phone] to discuss options.

Hi [Customer Name], we're sorry you had to wait so long for a follow-up appointment. We know that when you're in pain, every day matters. We're working on opening up more slots. Please reach out at [phone] and we'll do our best to get you in sooner.

We're truly sorry, [Customer Name]. Being in pain and unable to get a timely appointment is incredibly stressful. We understand your frustration and are making changes to improve access. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We take concerns about care outcomes seriously and would like to discuss your experience. We are committed to supporting every patient's recovery goals. Please contact us at [email/phone].

Hi [Customer Name], thanks for the feedback. We're sorry you're not seeing the results you hoped for. We'd love to talk about your experience and see how we can help. Please call us at [phone].

We appreciate your feedback, [Customer Name]. We understand how discouraging it is when recovery doesn't go as expected. We'd like to discuss your experience privately. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the billing concerns. We are improving our upfront cost communication and insurance verification process. Please contact us at [email/phone] to review your charges.

Hi [Customer Name], sorry about the billing confusion. We want to be upfront about costs so there are no surprises. Let's go over the charges - please call us at [phone].

We understand the frustration, [Customer Name]. Unexpected therapy bills add stress when you're already focused on healing. We're working on better upfront communication. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the wait time and are reviewing our scheduling to reduce delays. We value your time. Please contact us at [email/phone].

Hi [Customer Name], sorry about the long wait. We know your time matters and we should do better. We're working on it. Reach out at [phone] if you want to talk.

We appreciate your patience, [Customer Name]. Long waits when you're already dealing with discomfort are especially frustrating. We're making scheduling changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the experience. We are reinforcing our commitment to compassionate, attentive care with our clinical team. Please contact us at [email/phone].

Hi [Customer Name], we're sorry you didn't feel cared for during your visit. That's not who we want to be at [Business Name]. We're working on it. Reach out at [phone].

We're sorry about your experience, [Customer Name]. You deserve a therapist who listens and shows genuine concern. We're taking your feedback to heart. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the communication gap. We are improving how we explain care plans and set expectations. Please contact us at [email/phone] to discuss further.

Hi [Customer Name], sorry about the communication issues. You deserve to understand your treatment plan clearly. We're working on it. Reach out at [phone] if you'd like to chat.

We understand, [Customer Name]. Not knowing what to expect with your recovery is stressful and discouraging. We're improving our communication practices. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the customer service experience. We are addressing this with our administrative team. Please contact us at [email/phone].

Hi [Customer Name], sorry about the front desk experience. We want every interaction to be welcoming and helpful. We're working on it. Reach out at [phone].

We're sorry about your experience, [Customer Name]. You should feel welcomed and respected every time you walk through our door. We're taking your feedback seriously. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the facility concerns. We are reviewing and improving our sanitation and equipment maintenance procedures. Please contact us at [email/phone].

Hi [Customer Name], sorry about the cleanliness issues. That's not our standard. We're making improvements right away. Reach out at [phone] if you have more concerns.

We're sorry about the facility conditions, [Customer Name]. We understand how unsettling it is when a healthcare environment doesn't feel clean. We're making immediate changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the scheduling difficulty. We are working to expand our appointment capacity. Please contact us at [email/phone].

Hi [Customer Name], sorry it was hard to get an appointment. We know timely care is important. We're adding more availability. Reach out at [phone].

We understand, [Customer Name]. Waiting weeks for therapy when you're in pain feels impossible. We're expanding our schedule to improve access. Please reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the balanced feedback and take your concerns about progress seriously. We are committed to continuously improving our approach to care. We hope to earn your full confidence moving forward.

Hi [Customer Name], thanks for the honest review! Glad some things went well. We take your feedback about progress seriously and are always looking for ways to improve. Hope to see you again!

Thanks for sharing, [Customer Name]. We're glad parts of the experience were positive. We understand how important seeing progress is to you, and we take that feedback to heart.

Thank you for your review, [Customer Name]. We appreciate the honest feedback on billing and insurance. We are working to improve our cost transparency so patients know exactly what to expect upfront.

Hi [Customer Name], thanks for the review! Glad the care was helpful. We hear you on the billing and are working on making costs clearer from the start.

Thanks for the balanced feedback, [Customer Name]. We know navigating insurance and therapy costs can be confusing and stressful. We're committed to better upfront communication about billing.

Thank you for your review, [Customer Name]. We appreciate the feedback on wait times. We are working to improve our scheduling efficiency. We hope to provide a smoother experience next time.

Hi [Customer Name], thanks for the review! Sorry about the wait. We're tightening our schedule so patients spend less time in the lobby and more time healing.

Thanks for sharing, [Customer Name]. We know that waiting when you're in discomfort is especially tough. We're making improvements and appreciate your patience.

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. Compassionate, attentive care is our priority, and we are reinforcing this with our clinical team.

Hi [Customer Name], thanks for the honest review! We hear you on the bedside manner. We're coaching our therapists to be more attentive and supportive. Glad the care itself helped!

Thanks for the feedback, [Customer Name]. We want every patient to feel truly cared for, not just treated. We're working on it and appreciate you sharing your experience.

Thank you for your review, [Customer Name]. We appreciate the feedback on communication. We are improving how we explain care plans, timelines, and home exercise programs to our patients.

Hi [Customer Name], thanks for the review! We hear you on the communication. We're working on making sure every patient understands their plan and what to do at home.

Thanks for sharing, [Customer Name]. We understand how important it is to feel informed and confident about your recovery plan. We're making improvements to our communication.

Thank you for your review, [Customer Name]. We appreciate the feedback. We are committed to ensuring our entire team provides courteous, helpful service at every point of contact.

Hi [Customer Name], thanks for the honest review! We hear you on the front desk experience. We're working on making every interaction welcoming. Glad the therapy itself was good!

Thanks for the feedback, [Customer Name]. We want you to feel valued from the moment you walk in. We're addressing this and appreciate you sharing your experience.

Thank you for your review, [Customer Name]. We appreciate the feedback on our facility. We are reinforcing our cleaning protocols and evaluating equipment upgrades. We hope to exceed your expectations next time.

Hi [Customer Name], thanks for the review! Sorry about the facility issues. We're stepping up our cleaning game and looking into new equipment. Glad the therapy was helpful!

Thanks for the honest feedback, [Customer Name]. We understand that a clean, well-equipped facility is essential to feeling comfortable during your care. We're making improvements.

Thank you for your review, [Customer Name]. We appreciate the feedback on scheduling. We are working to expand our appointment availability to better serve our patients.

Hi [Customer Name], thanks for the review! We hear you on the scheduling. We're adding more appointment options. Glad the visit was good once you got in!

Thanks for the feedback, [Customer Name]. We know getting timely care is crucial when you're in pain. We're expanding our schedule to reduce wait times for appointments.

Thank you for the great review, [Customer Name]! We're glad you're seeing positive results. We appreciate the feedback and are always refining our approach to deliver the best outcomes. We look forward to continuing to support your recovery!

Thanks for the awesome review, [Customer Name]! So glad you're making progress. We're always working to get even better - 5 stars next time! Keep up the great work with your exercises.

Thank you, [Customer Name]! We're so glad you're feeling improvement. Your dedication to your recovery is inspiring. We appreciate the honest feedback and are always working to do even better.

Thank you for the kind review, [Customer Name]! We're glad the care was excellent. We appreciate the billing feedback and are continually working to improve our cost transparency.

Thanks for the great review, [Customer Name]! We hear you on the billing. We're working on making costs clearer upfront so there are no surprises. Glad the therapy was top-notch!

Thank you, [Customer Name]! We know navigating therapy costs and insurance can be stressful. We're glad the care was wonderful and are committed to clearer billing communication.

Thank you for the positive review, [Customer Name]! We're glad the care was excellent. We appreciate the scheduling feedback and are working to reduce wait times for all our patients.

Thanks for the great review, [Customer Name]! Sorry about the wait - we're working on tighter scheduling. Glad the therapy session itself was worth it!

Thank you, [Customer Name]! We appreciate your patience and are glad the care was excellent. We're improving our scheduling to make the whole experience smoother from start to finish.

Thank you for the excellent review, [Customer Name]! We're glad the treatment was effective. We appreciate the feedback about the clinical experience and are always working to improve.

Thanks for the great review, [Customer Name]! Our team loves helping patients get better. We hear the feedback and are working to make every session feel supportive and encouraging!

Thank you, [Customer Name]! We're thrilled the therapy is helping. We want every patient to feel not just treated, but truly cared for. We appreciate the feedback and are always improving.

Thank you for the kind review, [Customer Name]! We're glad the care was effective. We appreciate the communication feedback and are improving how we explain treatment plans and goals.

Thanks for the great review, [Customer Name]! We hear you on the communication - we're working on keeping patients better informed about their plan and progress. Glad the therapy is working!

Thank you, [Customer Name]! We want you to feel confident and informed about every step of your recovery. We're improving our communication and appreciate the honest feedback.

Thank you for the positive review, [Customer Name]! We're glad the therapy met your expectations. We appreciate the feedback about our administrative team and are working to improve every interaction.

Thanks for the great review, [Customer Name]! We hear you on the front desk experience. We're making improvements so the whole visit feels great, not just the therapy. See you next time!

Thank you, [Customer Name]! We're glad the therapy was excellent. We want every part of your experience to match that quality, including the front desk. We're working on it.

Thank you for the kind review, [Customer Name]! We're glad the therapy was excellent. We appreciate the facility feedback and are reinforcing our cleaning standards and evaluating equipment updates.

Thanks for the great review, [Customer Name]! Sorry about the facility issue - we're on it. We want the space to match the quality of care. Glad the therapy was top-notch!

Thank you, [Customer Name]! We appreciate the note about the facility. We want you to feel comfortable and confident in our space. We're making improvements, and we're glad the therapy itself was wonderful.

Thank you for the positive review, [Customer Name]! We're glad the visit went well. We appreciate the scheduling feedback and are expanding our availability to serve our patients better.

Thanks for the great review, [Customer Name]! We hear you on the scheduling. We're adding more time slots so it's easier to get in. Glad the care was excellent!

Thank you, [Customer Name]! We know timely access to care matters for your recovery. We're working on our schedule so getting an appointment is easier. Glad the visit was great!

Thank you for the outstanding review, [Customer Name]! We're thrilled to hear about your progress. Our therapists take great pride in developing effective, personalized treatment plans. We look forward to continuing to support your recovery at [Business Name]!

Wow, thank you [Customer Name]! We're so happy to hear you're feeling better. Your hard work in therapy is paying off, and our team loves seeing that progress. Keep it up!

Thank you so much, [Customer Name]! Knowing that your therapy is making a real difference in your daily life means everything to our team. Your dedication to your recovery is inspiring. We're here for you every step of the way!

Thank you for the excellent review, [Customer Name]! We're delighted that you found our pricing transparent and our care exceptional. Honest, upfront communication about costs is a priority at [Business Name]. We look forward to serving you again!

Thanks for the amazing review, [Customer Name]! We work hard to make billing clear and stress-free. So glad the therapy was great and the pricing worked for you. See you next time!

Thank you, [Customer Name]! We know therapy is an investment in your health, and it means so much that you felt the value matched the quality of care. We're here whenever you need us!

Thank you for the outstanding review, [Customer Name]! We're glad your appointment ran smoothly and the care was excellent. Respecting your time while providing thorough treatment is a priority at [Business Name]!

Thanks for the awesome review, [Customer Name]! On time and great care - that's what we aim for every visit. So glad the whole experience was smooth!

Thank you, [Customer Name]! We know your time is precious, especially when you're balancing recovery with everything else in life. We're so glad everything went smoothly!

Thank you for the excellent review, [Customer Name]! Our therapists take pride in providing compassionate, attentive care for every patient. We're honored by your kind words and look forward to continuing your care!

Thanks for the amazing review, [Customer Name]! Our therapists genuinely love what they do, and it shows. So glad you felt the care and encouragement during your sessions!

Thank you so much, [Customer Name]! We believe healing is about more than exercises - it's about feeling supported and understood. It means the world that you felt truly cared for!

Thank you for the outstanding review, [Customer Name]! We're pleased that our team communicated your treatment plan clearly. Keeping patients informed and empowered is a core value at [Business Name]!

Thanks for the awesome review, [Customer Name]! We love making sure our patients understand their plan and feel confident about their recovery. So glad everything was clear and helpful!

Thank you, [Customer Name]! We know how important it is to understand your recovery journey. We're so glad our team kept you informed and empowered every step of the way!

Thank you for the excellent review, [Customer Name]! We're delighted that our entire team - from the front desk to the treatment room - provided an outstanding experience. We look forward to welcoming you back at [Business Name]!

Thanks for the amazing review, [Customer Name]! Our front desk team and therapists all love making patients feel welcome. So glad the whole experience was great from start to finish!

Thank you so much, [Customer Name]! We want every patient to feel valued and welcomed from the first phone call to the last session. It means so much that our team made you feel at home!

Thank you for the outstanding review, [Customer Name]! We're proud that our facility and equipment met your expectations. Maintaining a clean, modern treatment environment is a top priority at [Business Name]. We look forward to your next visit!

Thanks for the awesome review, [Customer Name]! We take pride in keeping our space clean and our equipment in top shape. So glad you noticed - and that the therapy was great too!

Thank you, [Customer Name]! We know that a clean, well-maintained facility helps you feel comfortable and confident in your care. We're so glad the whole experience was five stars!

Thank you for the excellent review, [Customer Name]! We're glad we could accommodate your schedule and provide outstanding care. Timely access to therapy is essential for recovery, and we work hard to make it happen at [Business Name]!

Thanks for the amazing review, [Customer Name]! We love being able to get patients in quickly. So glad the scheduling was easy and the care was even better!

Thank you, [Customer Name]! We know how anxious it feels waiting to start therapy when you're in pain. We're so glad we could see you quickly and that the care exceeded your expectations!