Salon & Barbershop Review Response Examples & Templates

Thank you for your feedback, [Customer Name]. We sincerely apologize that your haircut did not meet your expectations. Your satisfaction is our priority, and we would like to offer a complimentary correction service. Please contact us at [email/phone] to schedule a time that works for you.

Hi [Customer Name], we're so sorry about your experience. A great haircut should make you feel amazing, not upset. We'd love the chance to fix it - on us. Please call us at [phone] and we'll get you in with our most experienced stylist.

We're truly sorry, [Customer Name]. We know how personal your hair is, and we understand how devastating it feels when a cut goes wrong. We want to make this right. Please reach out at [email/phone] and we'll take care of you.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the color result. This does not reflect our standards, and we would like to correct the issue. Please contact us at [email/phone] to arrange a complimentary color correction appointment.

Hi [Customer Name], we're really sorry about the color. That's not the result we aim for and we want to fix it for you, no charge. Please call us at [phone] - we'll make sure you leave happy this time.

We're deeply sorry, [Customer Name]. We know how much you were looking forward to your new color, and we understand your disappointment. We want to correct this and restore your confidence. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We sincerely apologize for the wait time and the rushed service. Your time and experience are important to us. We are reviewing our scheduling practices. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the wait. You booked an appointment and should be seen on time - period. We're fixing our scheduling so this doesn't happen again. Please reach out at [phone].

We're truly sorry, [Customer Name]. You set aside time for yourself and we didn't respect it. That's not the experience you deserve. We're making changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the pricing discrepancy. Transparent pricing is essential, and we should have communicated all costs upfront. We would like to review the charges with you. Please contact us at [email/phone].

Hi [Customer Name], we're sorry about the surprise charges. That's not cool and we should have been upfront about everything. Let's go over the bill - please call us at [phone].

We completely understand your frustration, [Customer Name]. Nobody should feel blindsided at checkout. We're improving our pricing transparency and want to discuss this with you. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We sincerely apologize for the hygiene issues you observed. Cleanliness and sanitation are non-negotiable at our salon. We have addressed this immediately with our team. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the cleanliness issues. That's absolutely not our standard, and we've already spoken with our team. We take this very seriously. Please reach out at [phone].

We're deeply sorry, [Customer Name]. We understand how unsettling it is to see hygiene issues at a salon. Your comfort and safety are paramount. We've taken immediate action. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize that your experience did not reflect the warm, welcoming service we strive to provide. We have addressed this with our team. Please contact us at [email/phone].

Hi [Customer Name], we're really sorry about the attitude. A salon visit should feel like a treat, not a burden. We've talked to our team about this. Please give us another chance - reach out at [phone].

We're sincerely sorry, [Customer Name]. Being made to feel like an inconvenience when you're spending your time and money with us is unacceptable. We're making changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We are very concerned to hear about the damage to your hair. We take this extremely seriously and would like to help. Please contact us at [email/phone] immediately so we can discuss treatment options.

Hi [Customer Name], we're devastated to hear about the damage. That is not what we do, and we want to help fix this. Please call us at [phone] right away - we'll figure this out together.

We're deeply sorry, [Customer Name]. Your hair is part of your identity, and we understand how devastating this must be. We want to help with recovery treatment and make this right. Please reach out at [email/phone] as soon as possible.

Thank you for your feedback, [Customer Name]. We sincerely apologize for the last-minute cancellation. We understand how inconvenient this was, especially with an important event. We are improving our backup scheduling. Please contact us at [email/phone].

Hi [Customer Name], we're so sorry about the cancellation, especially right before a wedding! That's the worst timing possible. We should have had a backup plan. Please reach out at [phone].

We're truly sorry, [Customer Name]. Being left without a stylist before an important event is incredibly stressful. We understand and take full responsibility. We're implementing a better system. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize that the haircut didn't meet your expectations. We would like to offer a complimentary correction. Please contact us at [email/phone].

Hi [Customer Name], sorry the cut wasn't what you wanted. We'd love to fix it for free. Call us at [phone] and we'll get you in!

We appreciate your feedback, [Customer Name]. We know a haircut that misses the mark is disappointing. We want to make it right. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the color result. We would like to schedule a correction. Please contact us at [email/phone].

Hi [Customer Name], sorry about the color. We want to fix it for you. Call us at [phone] and we'll schedule a correction!

We understand your disappointment, [Customer Name]. Color is personal and we want to get it right for you. Please reach out at [email/phone] for a correction.

Thank you for your feedback, [Customer Name]. We apologize for the wait. We are improving our scheduling. Please contact us at [email/phone].

Hi [Customer Name], sorry about the wait! We're working on better time management. Hope to see you again - call [phone].

We appreciate your patience, [Customer Name]. We know your time is valuable. We're making changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the pricing confusion. We are improving our upfront communication. Please contact us at [email/phone] to discuss.

Hi [Customer Name], sorry about the bill surprise. We're working on clearer pricing. Let's talk - call us at [phone].

We understand, [Customer Name]. Nobody likes pricing surprises. We're improving our transparency. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the cleanliness concerns. We have addressed this with our team immediately. Please contact us at [email/phone].

Hi [Customer Name], sorry about the cleanliness issue. That's not our standard and we've already taken action. Reach out at [phone].

We're sorry about the hygiene concerns, [Customer Name]. We take sanitation seriously and have made immediate changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the experience. We are reinforcing our service standards with our team. Please contact us at [email/phone].

Hi [Customer Name], sorry about the attitude. That's not who we are. We've talked to our team. Hope you'll give us another shot - call [phone].

We're sorry about your experience, [Customer Name]. You deserve to feel welcomed and valued. We're making changes. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We are concerned about the damage and would like to help. Please contact us at [email/phone] so we can discuss treatment options.

Hi [Customer Name], we're really sorry about the damage. We want to help fix it. Please call us at [phone].

We're sorry about the damage, [Customer Name]. We understand how upsetting this is. We want to help with recovery. Please reach out at [email/phone].

Thank you for your feedback, [Customer Name]. We apologize for the scheduling issue. We are improving our backup procedures. Please contact us at [email/phone].

Hi [Customer Name], sorry about the cancellation. We're putting a better system in place. Reach out at [phone].

We understand the inconvenience, [Customer Name]. Last-minute cancellations are frustrating. We're improving. Please reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the balanced feedback. We are committed to delivering cuts that match your vision and would welcome you back for adjustments.

Hi [Customer Name], thanks for the honest review! We hear you and want to do better. Come back and let us make it right - we'll nail it this time!

Thanks for sharing, [Customer Name]. We want you to love your hair, and we're sorry we didn't quite get there. We'd love another chance to get it perfect.

Thank you for your review, [Customer Name]. We appreciate the feedback on the color. We are always refining our techniques. We'd welcome you back for a touch-up.

Hi [Customer Name], thanks for the review! Sorry the color wasn't perfect. We'd love to tweak it - call us at [phone]!

Thanks for the feedback, [Customer Name]. We know color is personal and we want you to love it. We'd be happy to do a touch-up. Reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the feedback on wait times. We are improving our scheduling to ensure a smoother experience.

Hi [Customer Name], thanks for the review! Sorry about the wait. We're working on tighter scheduling. Glad the service was good!

Thanks for sharing, [Customer Name]. We know waiting eats into your day. We're working on it. Glad the styling was a positive!

Thank you for your review, [Customer Name]. We appreciate the feedback on pricing. We are working to make our pricing more transparent from the consultation.

Hi [Customer Name], thanks for the honest review! We hear you on the pricing. We're working on making costs clearer upfront.

Thanks for the feedback, [Customer Name]. We understand wanting to know what you'll pay before you sit down. We're improving our pricing clarity.

Thank you for your review, [Customer Name]. We appreciate the feedback on cleanliness. We are reinforcing our sanitation standards.

Hi [Customer Name], thanks for the review! We hear you on the cleanliness and have tightened up our routine. Glad the service was good!

Thanks for sharing, [Customer Name]. We take cleanliness seriously and have made improvements. We appreciate you letting us know.

Thank you for your review, [Customer Name]. We appreciate the honest feedback. We are reinforcing our service standards and hope to provide a better experience next time.

Hi [Customer Name], thanks for the review! We hear you on the service. We're coaching our team to be more attentive. Glad the styling turned out well!

Thanks for the feedback, [Customer Name]. We want every visit to feel warm and welcoming. We're working on it and appreciate your honesty.

Thank you for your review, [Customer Name]. We take any hair health concerns seriously. We would welcome the opportunity to assess and help. Please contact us at [email/phone].

Hi [Customer Name], thanks for the review. We care about your hair health. If you have concerns, call us at [phone] - we want to help!

Thanks for sharing, [Customer Name]. Your hair health matters to us. We'd like to follow up and make sure everything is okay. Reach out at [email/phone].

Thank you for your review, [Customer Name]. We appreciate the scheduling feedback. We are improving our booking reliability and look forward to serving you again.

Hi [Customer Name], thanks for the review! Sorry about the booking hiccup. We're making our scheduling more reliable. See you next time!

Thanks for the feedback, [Customer Name]. We know reliable scheduling matters. We're making improvements so you can count on us.

Thank you for the great review, [Customer Name]! We're glad you enjoyed your visit. We appreciate the feedback and would love to get that last star next time!

Thanks for the awesome review, [Customer Name]! So close to perfect - we'll get it 100% right next time. Can't wait to see you again!

Thank you, [Customer Name]! We're thrilled you had a great experience. We hear the small note and are committed to making next time absolutely perfect.

Thank you for the positive review, [Customer Name]! We're glad the color turned out well. We appreciate the feedback and are always refining our techniques.

Thanks for the great review, [Customer Name]! So glad you love the color! We're always improving. See you next time!

Thank you, [Customer Name]! We're so happy the color made you feel great. We appreciate the honest feedback and are always striving for perfection.

Thank you for the kind review, [Customer Name]! We're glad the service was excellent. We appreciate the scheduling feedback and are working to reduce wait times.

Thanks for the great review, [Customer Name]! Sorry about the little wait. We're working on tighter timing. Glad you loved the results!

Thank you, [Customer Name]! We appreciate your patience and are glad the result was worth it. We're improving our scheduling!

Thank you for the excellent review, [Customer Name]! We're glad you loved the service. We appreciate the pricing feedback and are committed to transparent pricing.

Thanks for the great review, [Customer Name]! Glad you loved the result. We hear the pricing note and are working on clearer communication.

Thank you, [Customer Name]! We're thrilled you had a great experience. We understand the pricing feedback and are working on more upfront clarity.

Thank you for the positive review, [Customer Name]! We're glad the service was great. We appreciate the cleanliness feedback and are reinforcing our standards.

Thanks for the great review, [Customer Name]! We hear the cleanliness note and are on it. Glad you loved the styling!

Thank you, [Customer Name]! We want every detail to be five stars - including cleanliness. We appreciate the note and are making improvements.

Thank you for the great review, [Customer Name]! We're glad the styling was excellent. We appreciate the service feedback and are working on making every interaction warm and welcoming.

Thanks for the awesome review, [Customer Name]! We hear the feedback on the vibe and are working on it. Glad you loved your hair!

Thank you, [Customer Name]! We want the experience to be as wonderful as the result. We're working on it and appreciate your honesty.

Thank you for the kind review, [Customer Name]! We're glad the overall experience was positive. Hair health is important to us. Please reach out at [email/phone] if you have any concerns.

Thanks for the great review, [Customer Name]! We care about your hair health. If anything seems off, give us a call at [phone]!

Thank you, [Customer Name]! We're glad you had a great experience. Your hair's health matters to us - don't hesitate to reach out at [email/phone] if anything comes up.

Thank you for the positive review, [Customer Name]! We're glad the appointment went well. We appreciate the booking feedback and are working on making scheduling seamless.

Thanks for the great review, [Customer Name]! Glad the visit was awesome. We're making booking even easier. See you next time!

Thank you, [Customer Name]! We're thrilled you had a wonderful visit. We're improving our scheduling to make it even more reliable.

Thank you for the outstanding review, [Customer Name]! We're thrilled that your haircut turned out exactly as you envisioned. Our stylists take pride in bringing your vision to life. We look forward to seeing you again!

Wow, thank you [Customer Name]! We love making people feel amazing with a perfect cut. Can't wait to see you in the chair again!

Thank you so much, [Customer Name]! There's nothing better than walking out feeling confident and beautiful. We're so glad we delivered that feeling for you!

Thank you for the excellent review, [Customer Name]! We're delighted that the color turned out perfectly. Our colorists put great care into every application. We look forward to your next visit!

Thanks for the amazing review, [Customer Name]! That color is gorgeous on you! Our colorists are blushing. See you next time!

Thank you, [Customer Name]! Color can be transformative, and we're so thrilled we nailed the look you wanted. You deserve to feel stunning!

Thank you for the outstanding review, [Customer Name]! We're pleased that the service was seamless from start to finish. Respecting your time is a priority at [Business Name]!

Thanks for the awesome review, [Customer Name]! On time and on point - that's how we roll! So glad you had a great experience.

Thank you, [Customer Name]! We know your time is precious, and we're so glad the whole experience was smooth and enjoyable from start to finish!

Thank you for the excellent review, [Customer Name]! We're glad you found our pricing fair and the service exceptional. Great results at honest prices - that's [Business Name]!

Thanks for the amazing review, [Customer Name]! Love hearing that the price and the quality both hit the mark. You deserve the best!

Thank you, [Customer Name]! We believe amazing hair shouldn't break the bank. So glad the value matched the experience!

Thank you for the outstanding review, [Customer Name]! We take great pride in maintaining a clean, welcoming salon. We're glad you noticed and appreciated it!

Thanks for the awesome review, [Customer Name]! A clean salon is a happy salon. So glad you felt comfortable and pampered!

Thank you, [Customer Name]! We want you to feel completely at ease from the moment you walk in. So glad our salon felt clean, safe, and welcoming!

Thank you for the excellent review, [Customer Name]! Our team takes pride in making every client feel welcome and valued. We're thrilled you had such a wonderful experience!

Thanks for the amazing review, [Customer Name]! Our team is blushing! We love making people feel special. Can't wait to see you again!

Thank you so much, [Customer Name]! We believe a salon visit should feel like self-care, not a chore. We're so glad our team made you feel pampered!

Thank you for the outstanding review, [Customer Name]! We're delighted that your hair looks and feels beautiful. Hair health is always our priority at [Business Name]!

Thanks for the amazing review, [Customer Name]! Healthy, gorgeous hair - that's what we're all about! So glad you're loving the results.

Thank you, [Customer Name]! We treat every head of hair like our own. We're so thrilled yours looks and feels amazing!

Thank you for the excellent review, [Customer Name]! We're glad the booking process was smooth and the appointment was everything you hoped for. We look forward to welcoming you back!

Thanks for the awesome review, [Customer Name]! Easy booking, great results - that's the goal. Can't wait for your next visit!

Thank you, [Customer Name]! We want every part of the experience to be effortless - from booking to walking out feeling amazing. So glad we delivered!