How to Get More Google Reviews for Auto Repair Shops
Turn relieved customers into 5-star reviews using proven strategies designed for auto repair and mechanic shops.
When to Ask for Reviews
Timing is everything. Asking at the right moment dramatically increases your review conversion rate.
Best Moment to Ask
When handing back the keys and the customer is visibly relieved-especially if the repair cost less than they feared, you fixed it faster than expected, or you explained everything clearly. That moment of relief and gratitude is pure gold. They're already feeling good about you; make it easy for them to share that.
Worst Moment to Ask
Right when you're delivering bad news (like additional repairs needed), when the bill is higher than expected, or when they're frustrated about the timeline. Even if you did great work, the timing will tank your chances of getting a positive review.
Before & After Photo + Review Ask at Pickup
When a customer picks up their car, show them a quick "before and after" photo of the repair (brake pads, engine work, etc.) on your phone or tablet. This visual proof reinforces the value you provided and primes them to feel grateful. Then, while they're still looking at the photos, say: "If you're happy with how everything turned out, we'd really appreciate a quick Google review-it helps other drivers find us." The combination of visual proof + perfect timing = high conversion.
Car trouble is stressful, and most customers come in anxious about cost and trustworthiness. When you exceed their expectations (fair price, clear communication, honest diagnosis), they're massively relieved. Leverage that relief. Your review ask isn't just marketing-it's helping future anxious drivers find a shop they can trust. Frame it that way.
Getting reviews is only half the battle.
Reply Champion responds to every review with personalized, on-brand AI responses - in seconds. So the reviews you work hard to earn get the responses they deserve.
Start your free trialCopy-Paste Scripts to Ask for Reviews
Use these word-for-word scripts to ask happy customers for reviews. Customize the [bracketed] details for your business.
In-Person Script
I'm really glad we got you back on the road safely. If you're happy with how everything turned out, we'd really appreciate a quick Google review. It helps other drivers know they can trust us. I can text you the link right now if that works.
Email Script
Subject: Your [Vehicle] is ready to roll, [Customer Name]!
Hi [Customer Name], Thanks for trusting [Business Name] with your [Vehicle]. We hope you're happy with the work we did and that everything is running smoothly. If you have a moment, we'd be incredibly grateful if you could share your experience on Google. Your feedback helps us improve and helps other drivers find a shop they can count on. [Google Review Link] Thanks again, and don't hesitate to reach out if you need anything! [Your Name] [Business Name]
SMS / Text Script
Hi [Customer Name], thanks for bringing your [Vehicle] to [Business Name]! If you're happy with the work, we'd love a quick Google review: [Google Review Link]. Thanks, and drive safe!
Who Should Ask
Service advisors are your MVPs. They're the ones handing back keys, delivering the news, and building rapport. Train them to read the customer's mood and ask for a review only when the vibe is right. Shop owners should also personally ask long-time or especially happy customers.
Training Tip
Role-play the ask during team meetings. Many techs and advisors feel awkward about it at first, but practice makes it natural. Emphasize that they're not begging-they're giving happy customers an easy way to help other drivers. That reframe makes it feel less salesy.
Follow-Up Timing
Send the text or email within 4-6 hours of pickup, while the relief and positive experience are still fresh. Wait until the next day and the moment has passed.
Where to Place Review Reminders
Make it easy for customers to leave a review by placing reminders where they already look.
Physical Placements
Service Counter Signage
A professional sign at the service counter or checkout area with a QR code linking to your Google review page. Include a message like "Happy with our service? Scan to share!"
Leave-Behind Cards at Pickup
Hand customers a small, branded card when they pick up their vehicle. One side thanks them, the other has a QR code for reviews.
Waiting Room Posters
Framed posters in your waiting area showcasing recent 5-star reviews. This builds trust while they wait and reminds them to leave their own review.
Invoice/Receipt Inserts
Include a small insert or footer on printed invoices: "Loved our service? Leave us a Google review!" with a QR code or short URL.
Digital Placements
Post-Pickup Text Message
Automated SMS sent 4-6 hours after pickup, thanking them and including a direct Google review link. Texts have high open rates and feel personal.
Email Follow-Up Campaign
Automated email sent same-day or next-day after service, thanking them and requesting a review. Include a clear call-to-action button.
Google Business Profile Posts
Regularly post on your Google Business Profile highlighting recent work, customer testimonials, or shop updates. Include a call-to-action to leave a review.
Social Media Bio Links
Add your Google review link to your Facebook, Instagram, and website bio. Customers who engage with you online are often willing reviewers.
Getting Reviews Is Only Half the Battle
Once the reviews come in, you need to respond - fast and on-brand. Reply Champion uses AI to write personalized responses to every review automatically.
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Frequently Asked Questions
Everything you need to know about getting more Google reviews for your auto repair shops business.