How to Get More Google Reviews for Moving Companies
Turn every successful move into a 5-star review with proven scripts, perfect timing, and strategic placements that make it effortless for happy customers.
When to Ask for Reviews
Timing is everything. Asking at the right moment dramatically increases your review conversion rate.
Best Moment to Ask
Right after unloading the last box, when everything arrived intact and the client is visibly relieved the move went smoothly. Their gratitude is at its peak when they see their belongings safely in their new home.
Worst Moment to Ask
During the move itself when they're stressed, or immediately after quoting a price before they've experienced your service quality. Also avoid asking if there were any damages or delays.
"Move Complete" Photo + Same-Day Review Request
Take a photo with your crew and the happy customer in front of the truck or new home right after the final box is unloaded. Text it to them within an hour with a personalized thank-you message and review link. This capitalizes on the emotional high of a successful move while the experience is fresh.
Moving is one of life's most stressful events. When a move goes smoothly, customers feel genuine relief and gratitude. They're also highly motivated to help future movers avoid bad experiences by recommending good companies. The key is asking at the exact moment of relief-when the last item is safely unloaded.
Getting reviews is only half the battle.
Reply Champion responds to every review with personalized, on-brand AI responses - in seconds. So the reviews you work hard to earn get the responses they deserve.
Start your free trialCopy-Paste Scripts to Ask for Reviews
Use these word-for-word scripts to ask happy customers for reviews. Customize the [bracketed] details for your business.
In-Person Script
Hey [Customer Name], we're all done! Everything made it safe and sound. We really appreciate your business today. If you're happy with how the move went, it would mean the world to us if you could take 60 seconds to leave us a quick Google review. It helps other families find us when they're looking for movers they can trust. Here's the link-no pressure at all!
Email Script
Subject: Your move is complete, [Customer Name]! 🏡
Hi [Customer Name], Your move is officially complete! We hope everything is settling in nicely at your new place. It was a pleasure helping you with this big transition. If our crew took good care of your belongings and made the process smoother, we'd be incredibly grateful if you could share your experience in a quick Google review. Your feedback helps local families find trustworthy movers when they need them most: [Google Review Link] Thanks again for trusting [Business Name] with your move. Wishing you all the best in your new home! [Your Name] [Business Name]
SMS / Text Script
Hi [Customer Name], this is [Your Name] from [Business Name]. Your move is complete! 🎉 If everything went well, we'd love a quick Google review. It really helps us out: [Google Review Link]. Thanks for choosing us!
Who Should Ask
Crew Lead or Driver
Training Tip
Train your crew leads to recognize the "relief moment" when the customer realizes everything arrived safely. That's when they should hand over a review card or mention Google reviews. Coach them to say it casually and confidently-not like they're reading a script.
Follow-Up Timing
Same day (within 1-3 hours after move completion) via text with the crew photo. If no response, send a follow-up email the next morning.
Where to Place Review Reminders
Make it easy for customers to leave a review by placing reminders where they already look.
Physical Placements
Review card with QR code
Printed cards handed to customers at the end of every move by the crew lead. QR code scans directly to your Google review page.
Truck cab and equipment
Sticker with QR code inside the truck cab door and on moving blankets. Customers see it throughout the move.
Moving checklist handout
Include a "Leave us a review" section at the bottom of your pre-move or post-move checklist given to customers.
Final invoice/receipt
Add a "We'd love your feedback!" section with QR code and review link prominently on the final invoice or receipt.
Digital Placements
Post-move email sequence
Automated email sent 2-4 hours after move completion thanking them and including the review request.
SMS follow-up with photo
Text message sent same day with the crew photo and personalized thank-you message plus review link.
Google Business Profile posts
Share before/after photos of successful moves with a call-to-action asking happy customers to leave reviews.
Email signature
All team members include a "Love our service? Leave us a review!" button in their email signatures linking to Google.
Getting Reviews Is Only Half the Battle
Once the reviews come in, you need to respond - fast and on-brand. Reply Champion uses AI to write personalized responses to every review automatically.
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Frequently Asked Questions
Everything you need to know about getting more Google reviews for your moving companies business.