Sample report
Sample Review Intelligence Report for Google Reviews
See how Reply Champion turns Google reviews into a practical operating report: review health, customer themes, low-rating risks, reply gaps, and next actions an owner can actually use.
Demo data only. This is an anonymized example, not a real customer account.
Quarterly report
Q2 Review Health
The profile is healthy, but the next lift comes from faster negative-review replies, clearer price communication, and a more consistent review request cadence across locations.
Review health
B+
Strong recent rating, but response coverage is uneven.
Sentiment mix
78% positive
Praise is led by speed, staff, and clear explanations.
Reply coverage
64%
Negative reviews need faster owner-visible responses.
Needs attention
7 reviews
Low-rating or sensitive reviews without a strong reply.
What customers keep saying
Review Intelligence groups customer language into themes so the report points to real operating patterns, not just a star rating.
Mentioned often in 4-5 star reviews
Customers praise fast scheduling
Recent positive reviews repeatedly mention quick booking, same-week availability, and clear arrival windows.
Recommended use: Use speed and scheduling reliability in reply language and review-request follow-up.
Strongest positive differentiator
Communication drives trust
Customers respond well when staff explain the work, set expectations, and follow up after the visit.
Recommended use: Prompt AI replies to reference communication when the reviewer mentions it.
Most common negative theme
Price clarity is the main complaint
Low-rating reviews are less about the final result and more about surprise charges or unclear estimates.
Recommended use: Respond calmly, move specifics offline, and review estimate language with the team.
Risks the report would flag
The report is built to catch practical issues an owner can fix: unanswered complaints, risky replies, stale review flow, and patterns that weaken trust.
Low-risk praise can move quickly. Negative, detailed, healthcare, legal, refund, or privacy-sensitive reviews should stay in human approval.
Unanswered low-rating reviews
High prioritySeveral 1-3 star reviews remain unanswered. Future customers often scan these first before calling.
Defensive reply risk
Medium priorityBilling and service disputes can tempt long public explanations. Shorter replies with a private next step are safer.
Stale review momentum
Medium priorityThe profile has good historical proof, but recent review flow is not consistent enough across every location.
Recommended next actions
The point of the report is not to admire the dashboard. It should tell the team what to do next.
Reply to the 7 open risk reviews
Owner: Owner or manager
Use calm, short responses that acknowledge the issue, avoid public debate, and invite direct follow-up.
Launch one review request campaign
Owner: Front desk or admin
Ask recent satisfied customers for honest Google reviews with a direct link and private feedback path.
Tighten estimate communication
Owner: Operations lead
Review where pricing expectations are set, since surprise-cost language is the clearest negative theme.
What is included in Review Intelligence?
Paid plans include Review Intelligence so the same Google review workflow that drafts replies and sends review requests can also show what is happening across the profile.
The report is designed for periodic review, not daily noise. Owners can use it to check whether the profile is getting healthier and which review workflow deserves attention next.
See this on your own Google reviews
Connect your Google Business Profile, test AI replies, and use Review Intelligence to understand what customers keep telling you.