Where The Review Link Comes From
When a location is connected, Reply Champion tries to save the direct review link from Google Business Profile location data. If Google does not provide it in that path, Reply Champion can use a fallback lookup to resolve the public review URL when possible.
Where To Use The Link
Use the link where customers are already interacting with your business. Google specifically points to receipts, thank-you emails, chat interactions, and printed in-store QR codes as examples of places where businesses can make review requests easier.
- Review request email campaigns.
- Manual SMS follow-up when texting fits the customer relationship.
- QR codes on signs, cards, receipts, or front-desk materials.
- Post-service thank-you messages.
- Owner or manager follow-up after a successful support resolution.
What Not To Do With The Link
Do not pair the link with incentives, discounts, contests, or language that pressures customers to leave a positive rating. Do not route unhappy customers away from Google while only sending happy customers to the public review link.
FAQ
Can Reply Champion help me find my Google review link?
Yes. When your Business Profile is connected, Reply Champion stores the review link when Google provides it and uses it across review request workflows.
Can I use the same link in SMS and email?
Yes, as long as the request is policy-safe and sent to real customers after real experiences.
Are QR codes allowed for Google review requests?
Yes. Google documents QR codes as a way to make it easier for customers to leave reviews, while still prohibiting incentives and fake engagement.