What Review Intelligence Looks At
Review Intelligence uses connected Google review data to summarize review health, sentiment mix, recurring praise, recurring complaints, low-rating risks, reply coverage, and next actions. It is designed for operating decisions, not just a prettier star-rating report.
- Review volume and rating movement.
- Positive and negative themes customers repeat.
- Low-rating reviews that deserve attention.
- Reply coverage and unanswered-review risk.
- Location-level or business-level actions to consider.
How To Use The Report
Use the report to decide what to fix, what to amplify in marketing, and where your public reply workflow is falling behind. The best use is operational: if customers keep mentioning the same scheduling problem, staff praise, pricing confusion, cleanliness issue, or communication gap, that pattern should inform how the team works.
How It Connects To Replies And Requests
Review Intelligence is most useful when it feeds the rest of the workflow. If the report shows missing replies, fix response coverage. If the report shows strong customer praise that is not visible enough, add review requests and website proof. If it shows recurring complaints, keep sensitive replies in approval and address the operational cause.